Zeiss Group

Zeiss Group

Field Service Specialist (National Deployment)

Toronto · Contract

Sponsorship not specified$74k-$93kDetected 9 hours ago
Customer SupportResearchCommunicationTime ManagementMentoring

About the role

  • As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements.
  • ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change.
  • We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

Responsibilities

  • Leads and performs as the territory's technical expert for all of ZEISS DORC product line for customer technical needs, is point of approval for module swaps and making decisions on which accounts take priority.
  • Supports temporary backfill for employee absences, including vacations, leaves, and vacancies
  • Maintain spare parts inventory and service tool calibration according to company guidelines.
  • Maintain effective territory management and expense control.
  • Build strong relationships with accounts in the field to develop and maintain trust and continued partnership as liaison to the Posterior Consumable Manager.
  • This position requires regular and extensive travel across Canada, including to multiple provinces and regions, to support national customer service requirements.

Requirements

  • Maintain and ensure all required diagnostic equipment and tools are within calibration and compliant to company guidelines.
  • Operates with a high degree of flexibility, including variable schedules and travel requirements
  • Perform required preventative maintenance in a timely manner.
  • Must have very good verbal and written communication skills.
  • Must have strong computer skills with the ability to obtain specific certifications as required.
  • Must be self-directed, able to work independently with limited management oversight.
  • Multiple project and time management skills are required.
  • Ability to obtain and maintain valid travel documentation for travel to the United States, Germany, and other required jurisdictions is necessary for this role.
  • In addition, international travel, including to the United States and Germany, is required for training, meetings, and business-related activities.

Skills

  • Assignments may vary and can include travel to different regions for defined periods based on operational requirements.
  • Sound Interesting?

Compensation

  • The annual pay range for this position is $74,000 – $93,000

Benefits

  • This position provides coverage for DORC EVA NEXUS products nationally and may be required to provide temporary or extended coverage in various regions across Canada, based on business needs and operational priorities.
  • Carl Zeiss Medial Technology products lines in any region as flex coverage for other technician absences.
  • Paid time off including vacation, personal, and sick days
  • Provides national coverage across multiple regions, supporting customer and operational needs as required
  • A Bachelor's degree in Electronics, Industrial Mechanics, or a related field is preferred, or an equivalent combination of education and experience.
  • Experience with several Carl Zeiss Medical Technology product lines is an asset

Company info

  • How many companies can say they've been in business for over 179 years?
  • Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
  • Location/Region: Toronto
  • What's the role?
  • Here at ZEISS, we certainly can!
  • We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone!
  • Make a difference, come join the team!
  • The Field Service Specialist (National Deployment) independently installs, repairs, upgrades, and performs preventative maintenance on Carl Zeiss Medical Technology and DORC EVA NEXUS instrumentation in the field.
  • This role requires strong technical expertise in the repair and modification of surgical platforms, along with a commitment to delivering high levels of customer satisfaction.
  • Operating under a flexible, national deployment model, the incumbent provides service coverage across multiple regions in Canada, supporting business continuity by responding to fluctuating service demands, backfilling temporary absences, and addressing urgent or high-priority customer needs.
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This listing is sourced directly from Zeiss Group's careers page and normalized into a canonical job model.