Enbridge
Advisor, IT End User Services
Calgary, AB, CAN · Full-time
Sponsorship not specifiedDetected 5 days ago
LeadershipCommunicationPublic Speaking
About the role
- Working Conditions: - Primarily office-based role with varying levels of workload, complexity, and time-sensitive priorities depending on business initiatives and operational needs.
Responsibilities
- Act as the primary liaison between Business Partners, IT teams, and managed service providers to ensure end-user support services meet operational expectations and service standards.
- Drive continuous improvement by analyzing support processes, identifying service gaps, and implementing standardized solutions to enhance efficiency and user experience.
- Support the full demand management lifecycle by evaluating, prioritizing, documenting, and converting approved business demands into deliverable work packages.
- Collaborate with stakeholders to define business requirements, user stories, acceptance criteria, and testing plans to support successful solution delivery.
- Build and maintain strong relationships across business and technology teams to improve demand throughput, optimize resource utilization, and enhance client satisfaction.
- Interfaces with Managed Service Provider to identify and close gaps in executing support procedures.
- Knowledge of demand management, project coordination, systems implementation, IT operations, and end-user technology support.
- Exceptional communication and relationship management skills with the ability to engage stakeholders at all levels, including executives, directors, business partners, and external vendors.
- Proven ability to balance competing priorities, manage multiple demands simultaneously, and make sound decisions in a fast-paced environment.
- Capable of performing strategic analysis and planning, ability to see the big picture and maintain, analyze and report on a moderate and varied portfolio of demand.
Requirements
- Post-secondary degree or diploma in Information Technology, Telecommunications, or a related field, combined with 4+ years of progressive experience in end-user support within a medium to large enterprise environment.
- Strong technical troubleshooting expertise with experience driving process improvements, operational excellence, and service delivery enhancements.
- Experience in presenting to a wide range of stakeholders including business engagement advisors/Directors, senior executives, and governance committees.
- Final candidates for this position may be required to undergo a security screening, including a criminal records check.
Compensation
- Provide backup executive support for senior leadership, Board of Directors meetings, annual meetings, and other high-profile corporate events.
Benefits
- A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
- Valuable retirement savings plans, including a savings plan with company stock as an investment option.
- Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
- Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times.
Company info
- At Enbridge, we are committed to delivering safe, reliable energy while driving operational excellence, innovation, and business value through technology.
- We are looking for an Advisor, IT End User Services, who will play a key role in ensuring high-quality end-user support services, overseeing managed service performance, and driving continuous improvement initiatives.
- At Enbridge, we are dedicated to our core value of Inclusion.
- We are proud to be an
- To learn more about us, visit www.enbridge.com
Equal opportunity
- Equal Opportunity Employer.
Visa & Work Authorization
- Enbridge's FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays, opt for a compressed work week schedule, or have flexible start and end times.
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