Lumafield

Defense & Federal Programs, Enterprise Client Services Lead

Boston, MA

Sponsorship not specified$140k-$160kDetected 40 days ago

Computer VisionProduct ManagementProduct StrategyAccount ManagementLogisticsCustomer SuccessCommunicationCollaborationPublic Speaking

About the role

Serve as the primary point of contact and trusted advisor for your customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance
Identify, track, and quantify business impact, demonstrating ROI of Lumafield's products and services

Proactively manage renewals and expansion potential within your portfolio
Build strong customer relationships through mutually valuable touchpoints such as business reviews, success/ goal planning, product roadmap reviews, and adoption check-ins
Help build and improve a scalable customer success function, including data-driven decision making, and standard processes and playbooks
Ability to independently create and deliver executive level presentations
Our company, like our platform, is designed for upgrades.
We're building for greater intelligence, autonomy, and speed.

Engineering B.S. degree or similar
Proven track record of managing high-touch relationships within the DoD ecosystem, including understanding of how civilian engineers at warfare centers or logistics commands adopt new technical solutions
10+ years of experience, which can include technical experience in engineering or manufacturing, and client facing experience, such as in account management, consulting, or program management
Knowledge of common standards such as AS9100

Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry.
For deeper vision, operational excellence, and powerful insights.

Reach out if you want to be a part of what we are building.
Partner with customers to ensure Lumafield's technology is successfully integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption.
Lumafield was founded in 2019 to upgrade manufacturing.

This listing is sourced directly from Lumafield's careers page and normalized into a canonical job model.