Wise
Payment Operations Regional Product Specialist
Austin, , United States
Work authorization requiredDetected 1 day ago
RailsFull-Stack DevelopmentSQLData AnalysisProcess ImprovementLeadershipCommunicationLean Manufacturing
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- You don't wait for a roadmap; you help draw it.
- Work on problems that affect millions of people globally while enjoying the unique, collaborative energy of the Austin full-stack office.
- Every manual task you automate and every process you improve directly impacts our customers.
Responsibilities
- We don't micromanage. You own your domain, your projects, and your results. You don't wait for a roadmap; you help draw it.
- Drive Local Impact with Global Reach
- Help build and grow a massive market for a global FinTech leader right here from your Austin office.
- Scale the "Unscalable": Audit our USD/CAD payment routes to identify manual friction. You won't just report on problems; you'll build the automation and workflow improvements to eliminate them.
Requirements
- You have delivered mid-sized projects working with engineers or other product or operational teams and can demonstrate clear impact on your projects.
- You have previous experience making improvements to a product or service.
- You have a track record of achieving targets and goals, setting and monitoring success.
- You have the ability to measure all solutions against cross team and customer impact
- ability to magnify customer impact by identifying if solutions can be globalized to other teams/products.
- You must be able to commute to the office.
Company info
- Act as a key mentor and strategic partner to Senior Specialists, guiding them through complex project delivery, scoping, and execution.
- Elevating the team's capabilities is a defining part of your impact.
- SME Leadership:
- Serve as the North American subject matter expert.
- When a complex payment incident or a new regulatory shift hits, you are the first-line strategist for mitigation and resolution.
- Build the Blueprint:
- Establish SLAs and KPIs for new product features, ensuring that as Wise grows, our quality never wavers.
- Every manual task you automate and every process you improve directly impacts our customers. We aren't just moving decimals; we're improving the experience of our customers' money movement.
- You listen and empathize with the customer and team challenges. You are passionate about finding solutions that impact Payment Operations teams and customers positively.
Visa & Work Authorization
- You're eligible to work in the United States, we cannot sponsor Visas for this role.
This listing is sourced directly from Wise's careers page and normalized into a canonical job model.