Topline Pro
Onboarding Specialist
Brooklyn, NY
Sponsorship not specifiedDetected 20 days ago
LLMsCustomer SuccessShopifyProblem SolvingPlain LanguageAdaptability
About the role
- You'll turn what can feel like a technical hurdle into an easy, empowering experience - walking business owners through setup, helping them connect their websites and profiles, and ensuring they're ready to shine online.
- Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose. - Think Big, Learn Fast: We move quickly, acting on data to uncover insights and solutions.
- We move with urgency, think long-term, and take pride in driving impact. - Boom!: We take time to celebrate each other's achievements, big and small-at work and in life-because shared success fuels lasting momentum.
Responsibilities
- Lead live onboarding sessions with new customers and ensure a smooth, successful setup
- Collaborate closely with Sales, Customer Success, and Support to ensure a seamless customer journey
- 1+ year in a customer-facing role such as onboarding, support, or customer success preferred
- Strong organization skills with the ability to manage multiple onboarding sessions
- Love being part of a collaborative, mission-driven team building something that matters
- CX Team Lead Screen
- No Bullsh*t: We create meaningful results for our customers and drive growth for our team-ensuring progress and impact are felt every day.
Compensation
- $60K base salary + commissions + equity ($75k+ OTE)
Benefits
- $60K base salary + commissions + equity ($75k+ OTE)
- Full Medical, Dental, and Vision Health Coverage
- Unlimited vacation, 9 company holidays including election day, and 1 personal volunteer day a year
- Company-paid Wellhub membership for fitness and wellness
- Our focus, both internally and externally, is on delivering genuine value rather than superficial solutions or benefit without purpose.
Company info
- Walk customers through connecting their Google Business and Facebook profiles and launching their Topline Pro site
- Follow up with customers to complete onboarding milestones within three weeks
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This listing is sourced directly from Topline Pro's careers page and normalized into a canonical job model.