Gen Digital Inc.

Gen Digital Inc.

Senior IT Support Specialist

USA - New York, NY · Senior

Sponsorship not specifiedDetected 64 days ago
A/B TestingLogisticsInventory ManagementCustomer SupportLeadershipCommunicationCollaborationPublic SpeakingAdaptability

About the role

  • The role requires deep technical expertise, operational discipline, and flexibility across locations and time zones.

Responsibilities

  • Document, update, and manage ticket lifecycle through resolution.
  • Manage full user lifecycle processes, including onboarding, offboarding, and internal transfers.
  • Perform workstation upgrades, refreshes, and hardware repairs.
  • We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver meaningful results.

Nice to have

  • Minimum 3+ years of experience as a Desktop Support Engineer or IT Support Technician.
  • Experience with JAMF and/or Microsoft Intune for endpoint management.
  • Advanced knowledge of Windows and macOS environments.
  • Solid understanding of networking fundamentals and endpoint hardware.
  • Experience supporting server environments and data center hardware.
  • Hands-on experience with physical tape library support preferred.
  • Proven infrastructure troubleshooting capability.
  • Experience managing Zoom Rooms or enterprise video conferencing systems.

Compensation

  • The annual base salary for this position is expected to be between $90,000 and $100,000.

Benefits

  • Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives.
  • When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
  • We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team.
  • Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off.

Company info

  • At Gen, we are scrappy and relentlessly customer driven.
  • If this sounds like you, we'd love you to be part of Gen.
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This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.