Relx
Client Success Specialist - Trilingual (English, Spanish and Portuguese)
Houston, TX
Sponsorship not specified$45k-$74kDetected 3 days ago
Project ManagementSalesforceAccount ManagementExcelCustomer SuccessCommunicationProblem SolvingTime ManagementAdaptabilityMicrosoft Office
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
39 transfer filings in the last year, covering 39 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- As a Customer Success Manager, you will deliver the Customer Success engagement strategy for a portfolio of accounts.
- You will build trusted customer relationships, develop a deep understanding of customer goals and workflows, and collaborate across ICIS to improve retention, satisfaction, product adoption, and growth.
Responsibilities
- Develop a comprehensive understanding of assigned accounts, identify meaningful engagement opportunities, and work cross-functionally to ensure engagements are relevant, impactful, and value driven.
- Establish and maintain strong relationships with client contacts, deliver appropriate engagements, and identify whitespace and growth opportunities.
- Use data and insights to drive effective engagements, monitor their impact on customer behavior and outcomes, and support innovation and continuous improvement.
- Build and maintain stakeholder maps, identify customer personas, understand customer workflows, and work closely with internal and external stakeholders to deliver Customer Success outcomes.
- Gather and share customer feedback with the wider organization, developing value statements and customer testimonials by delivering additional value and leveraging trusted relationships.
- We create a comprehensive view of commodities markets, providing companies with the data and intelligence to successfully navigate across global value chains every day.
Requirements
- Client-facing experience in Customer Success, Account Management, or a related role.
Nice to have
- experience working with Salesforce is a plus.
- Experience using Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Teams
Compensation
- $44,500 - $74,100.
Benefits
- Our customers benefit from instant access to price assessments, reports and forecasts, a dedicated news channel, and supply and demand data.
- We are delighted to offer country specific benefits.
- Click here to access benefits specific to your location.
Company info
- We are committed to providing a fair and accessible hiring process.
- Proactively help customers achieve their desired business outcomes by developing a deep understanding of their business models, engaging in value-based conversations, and acting as a trusted connection between customers and ICIS.
- At ICIS, our mission is to optimize the world's resources.
Equal opportunity
- EEO Know Your Rights.
- If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Visa & Work Authorization
- are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientat
This listing is sourced directly from Relx's careers page and normalized into a canonical job model.