Red River

Help Desk Technician I - Sunday-Thursday 12AM-830AM

Chantilly, VA

No sponsorshipDetected 13 days ago

iOSAndroidAzureRecruitingCustomer SupportDNSCommunicationCollaborationTime ManagementCompTIA

About the role

We enjoy working with people that can make wise decisions relying on data, experience, and collaboration.
We seek individuals who are open to giving and receiving feedback through a willingness to share learnings.
We want people that embrace new ideas and are passionate about innovation and brainstorming better solutions.

U.S. Citizenship Required
If you are ready to join a growing company, please submit your resume and cover letter (optional).
Minimum 1-3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, Group policy
Selflessness - You are humble when searching for the best ideas
you are open about what's working and what needs to improve
you are passionate and persistent in pursuit of better ways to do things and more innovative solutions
you are willing to risk personal failure to help, or challenge the status quo, in the pursuit of excellence.
you work to ensure everyone around you is welcomed and positioned to do their best work
you work to foster loyalty and a long-term relationship.
you can make fact-based decisions

Bachelor's degree desired, Information Technology, Engineering or other technical degree or equivalent experience
Previous Experience in a fast-paced consulting or MSP environment a plus
Previous Experience in a fast-paced consulting or MSP (Managed Service Provider) environment as plus

Excellent customer service, phone skills, and written communication skills.
Demonstrated ability to understand and prioritize customer needs.
Proficiency in delivering exceptional customer service in a high-paced, SLA-driven setting.
Ability to be a self-starter and possess good time management skills.
Ability to utilize SOPs and KBAs.
Basic knowledge of backup solutions.
Basic knowledge of troubleshooting Remote Desktop Services and VPN.
Basic knowledge of virtualization.

Red River offers a competitive salary, excellent benefits and an exceptional work environment.

Maintain case ownership and keep customers informed of progress on their issues by contacting them periodically with updates.

This listing is sourced directly from Red River's careers page and normalized into a canonical job model.