Qualia
Customer Success Manager, SMB
Austin, TX
Sponsorship not specifiedDetected 61 days ago
SalesforceAccount ManagementOnboardingCustomer SuccessCustomer Support
About the role
- WHAT YOU'LL WORK ON This role requires a seasoned Customer Success Manager to grow our relationships with our SMB level clients.
- You will be an extension of their firm, helping them achieve their business goals in partnership with Qualia.
- Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.
Responsibilities
- Work closely with our onboarding team to develop strong relationships from the beginning and post-graduation
- Help design processes, structures, and tools to effectively scale account management best practices
- Provide day-to-day guidance and support to managed accounts
- Collaborate with the Product team to improve the experience for Qualia users on products sold
- Ability to drive revenue from top accounts through a consultative, relationship-driven sales approach
- In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.
- We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected.
Nice to have
- Experience with Salesforce preferred
Benefits
- Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace.
- In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy.
Company info
- Develop our SMB accounts into our highest value customers who are strong advocates and promoters of our software
- Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly.
- At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process.
- Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions.
- Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
- You are responsible for delighting our customers through exemplary customer support and technical expertise, and maintaining and driving revenue growth.
Visa & Work Authorization
- regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status
This listing is sourced directly from Qualia's careers page and normalized into a canonical job model.