Pennant Group

Tier 3 Support Engineer

Nashville, Tennessee · Full-time

Sponsorship not specifiedDetected 30 days ago

PythonBashPowerShellAWSAzureLinuxTCP/IPDNSFirewallCommunicationCollaborationProblem Solving

About the role

This role is responsible for root cause analysis, long-term remediation, and active participation in IT projects and continuous improvement initiatives.
The Tier 3 Engineer serves as a senior technical resource and a liaison between the service desk and other IT teams.
This position participates in an on-call rotation and is responsible for responding to critical incidents and urgent escalations outside normal business hours.

Perform root cause analysis for recurring issues and recommend long-term fixes.
Support critical incidents, ensuring minimal disruption to business operations.
analysis, and provide advanced support for critical systems.
Document incident findings, lessons learned, and permanent fixes.
Partner with other IT teams on cross-functional projects.
Assist with testing, rollout support, and post-implementation validation.
Develop advanced documentation and knowledge base content.
Recommend tooling, process, or architectural improvements to enhance support effectiveness and system reliability.
Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets.

Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
Advanced knowledge of Windows, macOS, and Linux environments.
Strong understanding of networking (TCP/IP, DNS, DHCP, VPNs, firewalls).
Experience with virtualization (VMware, Hyper-V), cloud services (Azure, AWS).
Experience with scripting and automation (PowerShell, Python, Bash).
Familiarity with identity and access management tools (Active Directory, Azure AD, MFA).
Familiarity with endpoint management, patching, and monitoring tolls.
Experience supporting regulated, high-availability, and fast-paced environments with a customer-focused mindset.
4+ years in IT support with significant Tier 2/3 experience.
Excellent written and verbal communication skills.
Strong collaboration skills, ability to work under pressure, and manage escalations effectively.
Competence in documentation and change management processes.
Excellent analytical and problem-solving skills.

ITIL Foundation, Microsoft/Azure certifications, or cloud-related certifications (AWS/Azure Solutions Architect, etc.) preferred.

We are committed to providing a competitive Total Rewards Package that meets our employee's needs.
From a choice of medical, dental and vision plan to retirement savings opportunities through a 401(k), company match and various other features, we offer a comprehensive benefits package.
We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars.
The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US.

At Pennant, our culture is our competitive advantage.
We are a collection of independent, locally led healthcare companies united by a shared purpose and the CAPLICO values - Celebration, Accountability, Passion, Love, Intelligence, Customer Second, and Ownership.
We believe great results come from empowered leaders, strong relationships, and people who take ownership of their work.
Serve as part of the on-call rotation to address high-priority incidents, perform root cause

This listing is sourced directly from Pennant Group's careers page and normalized into a canonical job model.