One80 Intermediaries

Insurance Service Representative - Life & Health (Remote)

Remote - US

Sponsorship not specifiedDetected 13 days ago

CRMOutbound SalesProcess ImprovementCustomer SupportCommunicationCollaboration

About the role

The CSR handles both inbound and outbound customer interactions to ensure needs are met accurately, efficiently, and with empathy.
This role contributes directly to customer satisfaction, retention, and the overall success of the Affinity Customer Service team.
Collaboration, teamwork, and strong communication within the team are key to success.

Maintain accurate and complete customer service notes and documentation in the CRM system.
Identify opportunities for process improvement and communicate recurring issues or suggestions to the Team Lead or Supervisor.
Participate in ongoing training to maintain up-to-date knowledge of products, procedures, and systems.
Collaborate effectively within the team by sharing information, assisting peers, and contributing to a supportive and communicative environment.
Support departmental initiatives, quality reviews, and process enhancements.
Strong technical aptitude with ability to manage and transition between multiple systems, applications, and communication channels throughout the workday.

Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role.

$17.50 - $17.50 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Insurance, healthcare, or financial services industry experience preferred.
Life & Health license (IL) preferred but not required.
The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Respond to inbound calls, emails, and other inquiries from customers and carriers in a professional, courteous, and timely manner.
One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance.
With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks.

This listing is sourced directly from One80 Intermediaries's careers page and normalized into a canonical job model.