Rippling
Customer Success Manager
Remote (United States)
Sponsorship not specifiedDetected 7 hours ago
Account ManagementCustomer SuccessCommunicationProblem SolvingTime ManagementOrganizational Skills
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odds of building a lasting career here
38Risky
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This is a high-ownership, commercially minded customer success role.
- You'll be responsible for protecting and growing revenue, driving adoption, identifying expansion opportunities, supporting renewals, and turning customers into long-term Rippling champions.
- The right person is comfortable managing competing priorities across a sizable book of accounts, asking sharp discovery questions, navigating ambiguity, and working cross-functionally to get to the right answer.
Responsibilities
- Build trusted relationships with customer stakeholders by understanding their business, goals, current tech stack, pain points, and opportunities to improve their workflows.
- Lead proactive customer discovery, asking thoughtful questions and identifying where Rippling can solve problems, reduce complexity, and create measurable business value.
- Develop account strategies that prioritize the highest-impact opportunities across your book of business.
- Serve as a go-to point of contact for customer questions, escalations, and business-critical needs, coordinating internal resources across Support, Product, Engineering, Implementation, and Sales.
- Use customer data, engagement signals, and business context to prioritize outreach and focus your time where it will create the most customer and business value.
- Highly organized and know how to manage a large book of business where not everything can receive equal attention every week.
Requirements
- 2-4 years of experience in customer success, account management, sales, implementation, or another customer-facing B2B role in SaaS.
Benefits
- Rippling is the first way for businesses to manage all of their HR & IT-payroll, benefits, computers, apps, and more-in one unified workforce platform.
- With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps-like Slack, Zoom, and Office 365-all within 90 seconds.
- This role will receive a competitive salary + 10% annual variable + benefits + equity.
- This role will receive a competitive salary + variable pay + benefits + equity.
- Own and manage a dedicated portfolio of about 250 customer accounts, with accountability for retention, adoption, renewals, expansion, and overall customer health.
Company info
- Please note: We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
- We are not currently able to consider or hire any candidates located in the greater San Francisco Bay Area or New York City Metropolitan Area.
- Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.
- Guide customers through key milestones, including onboarding, rollout, renewal preparation, year-end processes, and broader product adoption moments.
- A relationship builder who is energized by talking to customers, asking questions, and uncovering what really matters to their business.
Equal opportunity
- Rippling is an equal opportunity employer.
- To request a reasonable accommodation, please email accommodations@rippling.com
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This listing is sourced directly from Rippling's careers page and normalized into a canonical job model.