Stord
Customer Experience Associate
DFW2 - Dallas, TX
Sponsorship not specifiedDetected 8 days ago
SalesforceCRMSupply ChainCustomer SupportLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementOrganizational Skills
About the role
- Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands.
- Stord is rapidly growing and is on track to double our revenue in the next 18 months.
- Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Responsibilities
- Client Support & Responsiveness
- Manage assigned cases from intake through resolution using established processes
- Accurately document, categorize, and update cases in Salesforce
- Maintain accurate and complete case documentation
- Collaboration & Team Support
- Partner with internal teams as needed to support case resolution
- Build foundational knowledge of systems, workflows, and client needs
- Develop problem-solving skills and confidence in handling cases independently
- 2 years in customer support, client experience, or a related field
- Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
Requirements
- High attention to detail and ability to follow processes
- Comfort working across multiple tools and systems
- CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.
Nice to have
- Experience in a fast-paced, client-facing, or supply chain environment preferred
- Familiarity with CRM or ticketing systems (Salesforce preferred)
Compensation
- Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
Benefits
- Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order.
- Learning & Development
Company info
- To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
This listing is sourced directly from Stord's careers page and normalized into a canonical job model.