Faire
IT Support Technician
Kitchener-Waterloo, ON · Full-time
Sponsorship not specified$30k-$42kDetected 1 day ago
Machine LearningJiraCommunication
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odds of building a lasting career here
39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- You should be comfortable identifying improvements, finding ways to reduce repetitive work, and handling one-off technical issues.
- This role requires full-time presence in our Kitchener-Waterloo office five days per week.
Responsibilities
- Support employees with MacOS, SaaS tools, account access, and general troubleshooting
- Troubleshoot issues with devices, the network, Zoom rooms, etc., partnering with IT Engineering to implement solutions
- Support internal events such as Makers Faire, including planning, setup, equipment testing, and day-of assistance
- Take on ambiguous tasks and work independently to deliver high-quality results
- Look for ways to simplify, improve, or automate repetitive support tasks
- Update and create documentation in Notion to make processes clearer for the team
- Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
Requirements
- 2+ years of experience in an IT Support, Help Desk, or deskside role
- Experience supporting MacOS, SaaS applications, and basic A/V setups
- Strong troubleshooting skills and the ability to solve issues independently
- Experience assisting with company events
- Comfortable using tools such as Jira, Slack, Zoom, Notion, and FleetDM
- Clear written and verbal communication
- Organized and able to manage multiple tasks at once
- Comfortable working in the office and handling hands-on support needs
- Self-starter who can take initiative and run with tasks
- Interest in automation or improving workflows
- Curiosity about new tools and ways to make IT support more efficient
- Best in
Skills
- Faire is a technology wholesale platform built on the belief that the future is local.
Compensation
- Canada: the pay range for this role is $30.30 to $41.85 per hour.
- Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location.
- The base pay range provided is subject to change and may be modified in the future.
- Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year.
Benefits
- This role will also be eligible for equity and benefits.
Company info
- At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe.
- We're looking for smart, resourceful and passionate people to join us as we power the shop local movement.
This listing is sourced directly from Faire's careers page and normalized into a canonical job model.