True Link Financial

Principal Product Designer

Remote - in US · Principal

Sponsorship not specifiedDetected 50 days ago

OKRsSalesResearchLeadershipCollaborationPublic Speaking

About the role

That track record has earned us a spot on the Forbes Fintech 50 and the Inc.
5000 list of America's fastest-growing companies for the last two years.
Our users are wonderfully complex and our products solve real, meaningful problems.

Lead end-to-end product design for our Card Platform. From mobile UX iterations of our core product, to iterations of new products as we expand into adjacent categories, to experimental product led growth and AI-powered features like receipt management.
Support the design needs of our Trust & Invest business, including micro-iterations on the product, and solving for customer requests.
Drive customer insight and research. Identify the open questions that matter
and synthesize findings into clear design implications for both near-term decisions and longer-horizon roadmap thinking.
Operate as a senior design thought-partner for product and engineering leadership to shape requirements, not just respond to them, which includes navigating stakeholder feedback and applying good judgment about customer discovery versus forward momentum.
Represent design in client-facing settings where needed.
Produce polished, well-considered design work using our existing design patterns - we're not looking for someone who wants to rethink the foundations.
Maintain design coherence across a product suite that serves multiple user types with meaningfully different needs.
Handle the full range of design needs: big new features, incremental iterations, mobile polish, and the occasional slide deck or screenshot pull for the sales team.
Lead with the user. Research and insight generation is something you proactively do, not something you wait to be assigned to you.

You can sleep soundly every night knowing you are doing a great thing by getting our services into more hands.

Experience in fintech, financial services, or a regulated product environment is a plus.
Research and insight generation is something you proactively do, not something you wait to be assigned to you.
You love being an individual contributor and want to stay close to the work.
Experience designing for complex, multi-user-type products where different audiences have meaningfully different contexts and needs.
Experience designing for caregivers, older adults, or people with complex needs is a plus.
High collaboration instinct.
Excellent judgment about process.
You know when to go deep and when to move fast, and you can explain why.

We offer competitive wages, health, dental & vision coverage, paid parental leave, 12 paid holidays each year, your own professional development budget, and generous vacation.

We operate with the pace of a startup, the rigor of a financial services firm, and the mission-orientation of a company that deeply cares about the people it serves.
With fifty million Americans in our addressable market, we are building for the millions of people who need our products and services across the country - and we've got the potential to reach many more.
We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can sleep soundly every night knowing you are doing a great thing by getting our services into more hands.
Be the team's strongest advocate for the user perspective in cross-functional discussions, deepening understanding of our customers across the company.

This listing is sourced directly from True Link Financial's careers page and normalized into a canonical job model.