Kainos
Senior IT Support Engineer
Indianapolis · Senior
Sponsorship not specifiedDetected 34 days ago
RecruitingHRISCustomer SupportLeadershipProblem SolvingMentoringPublic Speaking
About the role
- Identifying improvements and savings - you will look for ways to contribute to improving the service.
- You will review the task and clearly identify/demonstrate either cost or time savings.
- This will include running retrospectives and providing detailed analysis of problems.
Responsibilities
- Senior IT Support Engineer
- Owning a specialism - you will be a sole contributor in a specialist support area and will be tasked with an overall team responsibility. You will be expected to autonomously oversee and own this task.
- Creating documentation - you will be documenting re-occurring issues and processed to build out the team's external and internal facing knowledge base.
- Developing others -You'll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.
- Experience of providing technical support and solving a range of issues from low to more complex technical problems
- Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.
Requirements
- Knowledge of using and performing troubleshooting tasks on OSX or Microsoft Windows operating system.
- Knowledge of using and performing troubleshooting tasks on IAAS/SAAS and PAAS cloud services.
- Knowledge of IT systems administration tools and an understanding of best practices relating to their use.
- Awareness of latest technology trends and the ability to actively keep up to date with technological developments.
- We all work in teams here in Kainos - a proven ability of strong team skills, including providing direction to others, is crucial.
- Ability to adapt and change to fluid processes.
Benefits
- At Kainos, we believe in the power of diversity, equity and inclusion.
Company info
- You will be expected to present back to internal customers or external customers a root cause analysis of issues, without supervision.
- We are passionate about developing people - a demonstrated ability in managing, coaching and developing junior members of your team and wider community.
- We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.
- Managing customers and other stakeholders - in your area of speciality you will be expected to navigate and own meetings with senior staff or external customers outside the teams.
- Working as part of a team & putting people first - you'll work as part of a team to deliver high quality support to the business and you will be expected to assist in fostering an open and inclusive System culture in all you do.
This listing is sourced directly from Kainos's careers page and normalized into a canonical job model.