Gigs
Strategic Partner Manager, US
San Francisco, New York
Sponsorship not specified$180k-$210kDetected 2 days ago
Account ManagementCustomer SuccessCollaboration
About the role
- Our Fintech customers are at the center of this story.
- This isn't a standard account management role.
- It's part commercial growth, part customer success, part business strategy.
Responsibilities
- Work cross-functionally. Partner with Go-To-Market, Marketing, Support, Implementation, and Product to deliver seamless launches, campaigns, and product rollouts. Ensure a best-in-class customer experience from onboarding to renewal.
- Balance commercial acumen with customer success. Own a revenue target and negotiate commercial terms while also focusing on adoption, value delivery, and retention. Bridge the worlds of account management and customer success for long-term growth.
- Collaborative approach. You actively engage peers across Product, Marketing, Support, and Implementation to orchestrate success. You're a team player who wins through collaboration.
- We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief.
- We support flexibility where it makes sense.
- Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.
- (The final offer depends on your background, skills, and how you perform through the process.
Requirements
- You can link customer success to tangible business growth.
- You know what it takes to thrive in fast-scaling companies where structure is still being built.
Compensation
- $180,000 - $210,000 basic salary
- (The final offer depends on your background, skills, and how you perform through the process. We're open to considering outlier candidates, which may result in an adjustment to the scope and compensation)
- You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site.
- We offer competitive compensation and stock options because we see you as a true partner in our growth.
Benefits
- We offer competitive compensation and stock options because we see you as a true partner in our growth.
- We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan
- Want to learn more about our benefits, hubs, and what it's like to work at Gigs?
- You love learning new technologies, markets, and customer models.
Company info
- Drive growth with our most strategic customers. Own, build, and expand partnerships with Gigs' largest and most complex fintech accounts. Negotiate renewals and expansions, identify new revenue streams, and ensure customers see measurable ROI from Gigs.
- Act as a trusted advisor. Develop a deep understanding of your customers' businesses, use cases, and KPIs. Anticipate needs, surface risks, and guide them as they scale into new markets, products, and geographies.
- Operate in a high-growth environment. Roll up your sleeves in a scaling company where playbooks are still being written. Help design and refine processes that enable both Gigs and our customers to grow faster, smarter, and more sustainably.
- What We Are Looking For
- Experience managing enterprise accounts in B2B2C environments: you've owned relationships with large, complex customers who serve millions of end users - and understand the dual focus on the business customer and their consumers.
- Customer-first orientation. You're motivated by helping customers succeed. You focus on impact, adoption, and value realization - not just renewals.
- Drive growth with our most strategic customers.
- At Gigs, we believe in rewarding excellence.
This listing is sourced directly from Gigs's careers page and normalized into a canonical job model.