Doppel
Technical Customer Engineer
New York, NY · Senior
Sponsorship not specified$120k-$140kDetected 1 day ago
Cloud PlatformsAgentic AICybersecurityJiraSalesAccount ManagementCustomer SuccessCustomer SupportZendesk
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- We are looking for a highly technical, customer-facing Technical Customer Engineer to serve as an escalation point and a resource across Doppel's post-sales organization.
- This role is ideal for someone who enjoys solving difficult customer problems, working directly with technical stakeholders, and communicating complex technical concepts clearly to both technical and non-technical audiences.
Responsibilities
- Serve as an escalation point for complex issues that cannot be resolved by frontline Customer Support.
- Perform deep technical investigation across platform configuration, integrations, alert behavior, workflows, reporting, and other complex customer scenarios.
- Maintain ownership of the technical investigation through resolution or a clear handoff, and communicate findings to Support, Customer Success, and other internal stakeholders.
- Partner with Customer Success
- Support technically complex customer initiatives that require coordination across multiple Doppel teams.
- Deliver Technical Services
- Support customer integrations, including APIs, authentication, data flows, SSO, and other supported platform connections.
Requirements
- 5+ years of experience in technical support, support engineering, customer engineering, solutions engineering, solutions architecture, technical account management, or a related technical post-sales role.
- Hands-on experience with APIs, integrations, authentication, data workflows, reporting, or similar technical customer requirements.
- Ability to investigate ambiguous problems, establish the facts, and determine the appropriate technical owner.
- Experience escalating reproducible product issues to Engineering with clear evidence, expected-versus-actual behavior, and reproduction steps.
- Escalate to Solutions Architecture, Product, or Engineering only after completing the required technical investigation and documenting a clear, specific request.
- Participate in customer-facing technical discussions when deeper product or integration expertise is required.
Nice to have
- Experience with cybersecurity, threat intelligence, digital risk protection, trust and safety, fraud, or social engineering defense.
- Familiarity with APIs, SSO, identity systems, cloud platforms, and enterprise security workflows.
- Experience working in a rapidly growing startup or similarly dynamic environment.
- A high-growth environment where your work will have immediate impact and visibility.
- The opportunity to help define and scale a critical technical customer function.
Compensation
- $120,000 - $140,000 USD
Company info
- Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels.
- The Role We are looking for a highly technical, customer-facing Technical Customer Engineer to serve as an escalation point and a resource across Doppel's post-sales organization.
This listing is sourced directly from Doppel's careers page and normalized into a canonical job model.