Amat
Technical Product Support Engineer
Santa Clara,CA · Full-time
Sponsorship not specified$111k-$152kDetected 20 hours ago
AccessibilityCustomer SupportLeadershipCommunicationProblem Solving
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odds of building a lasting career here
33Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
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About the role
- We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company.
- Visit our Careers website to learn more.
- This includes performance metrics such as MTBF, MTBI and Availability.
Responsibilities
- Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
- Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support
- may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems
- exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams
- Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
- Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
- Supports GPS in the generation of documentation such as CENs and BKMs.
- Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
- We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go.
Requirements
- Generates and presents system performance data as required.
Compensation
- works to build consensus Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members.
- In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
- For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
- What We Offer Salary:
Benefits
- At Applied Materials, we care about the health and wellbeing of our employees.
- Learn more about our benefits.
Company info
- Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
- As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT.
- Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
Equal opportunity
- Applied Materials is an Equal Opportunity Employer.
- This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Visa & Work Authorization
- Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or
This listing is sourced directly from Amat's careers page and normalized into a canonical job model.