Findhelp

Learning & Enablement Manager

Austin, TX

Sponsorship not specifiedDetected 15 days ago

Customer SuccessCustomer SupportResearchLeadershipCollaborationMentoring

About the role

We're changing the way people connect to social care.
Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.

Collaborate with CS, R&D, and Marketing to align training and priorities with business goals, including new product launches.
Serve as a strategic enablement partner to Sales, providing resources and training (such as playbooks, classroom sessions, certification programs) to position offerings and close deals.
Support initiatives related to go-to-market strategy and implementation efforts for new products and services, ensuring consistent messaging and a unified understanding of new features and value propositions across all customer-facing teams.
Ultimately, this role will provide critical support to Findhelp's users as they learn how to use our platform and/or new solutions that we're offering.
This could include both paid and unpaid training packages and support services (e.g. "Train the Trainer," Staff Training, Customer Training, CBO Training).

Adobe Captivate preferred Strong project and program management capabilities, with experience leading multiple high-impact initiatives across cross-functional teams Prefer familiarity with the following platforms
Google Suite, Adobe Captivate, Wistia, etc.
This is largely a sedentary role
standard office equipment is used, such as laptops, monitors and headsets, if needed.

As a Manager on the Findhelp Learning & Enablement (L&E) team, you'll be responsible for designing, leading, and scaling customer education programs to drive product adoption, user success, and partner engagement.
In this role, you'll leverage your proven skills as a classroom instructor, instructional designer, and content creator to support a variety of learning needs for both internal and external stakeholders.
The Manager will work closely with others on the L&E team to lead the creation of multi-format training content and build sustainable learning infrastructure.
Own the execution of training programs for both internal teams and external users, with a focus on company vision, product adoption, customer success and enablement initiatives.
Design, develop, and deliver a variety of multi-format training content, including instructor-led training (virtual and in-person), on-demand videos, e-learning modules, and written documentation.
Measure the impact of training programs through key performance metrics and apply strategic foresight by using effective user education to prepare for and resolve future challenges.

Materials may be used for purposes such as customized training and enablement packages for customers and community needs.
Ensure all training materials and resources are kept current and aligned with the latest product features, platform updates, and company initiatives.
At Findhelp, we've built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease.

This listing is sourced directly from Findhelp's careers page and normalized into a canonical job model.