Human Interest
Customer Success Support Associate I, Bilingual
Lindon, Utah · Full-time
Sponsorship not specifiedDetected 1 day ago
ComplianceAccount ManagementCustomer SuccessCustomer SupportCommunicationCollaborationOrganizational Skills
About the role
- Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform.
- You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service.
- Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers
Responsibilities
- Our defined customer support career ladder provides opportunities for growth and advancement within the organization.
- Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations
- Support other areas of the organization as needed
Requirements
- Fluency in both English and Spanish (written and verbal) is required
- Ability to remain calm and solution-focused in high-stress situations
Nice to have
- 1+ years of experience in a customer-facing role-customer support, account management, or call center experience preferred but not required (or equivalent college experience)
Skills
- Confident, professional, and empathetic communication skills across phone and email
Compensation
- At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.
- We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $18.00 - $20.00 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.
- The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience.
- At Human Interest, base salary is one component of the overall total rewards package.
- Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.
- In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.
- Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position.
Benefits
- Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
- Too often, it's because they are employed by a company that doesn't offer a retirement plan.
- Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
- We're a high-growth fintech company changing the retirement industry.
- At Human Interest, base salary is one component of the overall total rewards package.
- Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.
Company info
- Work cross-functionally with internal and external partners to resolve customer issues
- Provide best-in-class customer service to a geographically diverse clientele
- Adapt to an evolving startup environment with a proactive and solutions-oriented mindset
- Manage caseloads efficiently, ensuring timely follow-ups with customers
- Meet company performance standards and adhere to a structured workforce management schedule
- Passion for delivering excellent customer service
- Strong organizational skills, with the ability to multitask and manage deadlines effectively
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This listing is sourced directly from Human Interest's careers page and normalized into a canonical job model.