Exeter Finance
Impound Specialist II
Irving, TX, USA · Mid
Sponsorship not specified$20k-$24kDetected 62 days ago
ExcelLeadershipCommunicationAdaptabilityMicrosoft Office
About the role
- Processes and functions should be performed in accordance to regulations, policy and procedure with responsibilities including, but are not limited to, handling impound accounts and matters with impound expertise and at a heightened impound knowledge level.
- The Impound Specialist II will work closely with the Impound Manager, Impound facilitates, vendors, Legal Department and internal Leadership Team when handling impound matters, customer escalations, and impound process defects.
- Handle and process assigned volume, projects and target assignments within Impound processes for appropriate handling within established SLA
Responsibilities
- By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.
Requirements
- The Impound Specialist II will be responsible for monitoring, reviewing and processing required functions in accordance to Impound processes and requirements.
- Assist other departments, Vendors, Legal Department and Impound Manager as needed, required and directed
- Knowledge of collections policies and procedures and the Fair Debt Collection Practices Act (FDCPA).
- Working knowledge of Microsoft Office Suite, including Excel and Word.
- Specific handling items could also include performing actions that would reduce potential losses within the impound portfolio, abandonment review, replevin action with the legal department, escalated negotiating, as well as performing manager designated tasks due to expertise, knowledge, and experience with end to end impound processes and requirements.
- Service Impound calls and correspondence involving customers, legal department, impound vendors, and recovery vendors as required and delegated
Nice to have
- Two (2) plus years of experience in servicing center environment
- Two (2) plus years of experience in Impound requirements and processes
Skills
- Established verbal and written communication skills.
- skill set, experience, qualifications and other job-related reasons.
Compensation
- Individual compensation packages are based on various factors unique to each candidate including
Benefits
- Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.
- Education and Work Experience
Company info
- At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase.
Equal opportunity
- Exeter Finance LLC is an Equal Opportunity Employer.
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This listing is sourced directly from Exeter Finance's careers page and normalized into a canonical job model.