Parloa

Senior Agent Architect

New York Office; Remotely in the USA · Senior

Sponsorship not specified$142k-$162kDetected 17 hours ago

Data StructuresAPI DevelopmentRESTOAuthLLMsAgentic AIA/B TestingComplianceStakeholder ManagementSAPRecruitingCustomer SupportPostmanAPI Testing

About the role

As a Sr Agent Architect at Parloa, you will act as a solution architect for enterprise AI Agent deployments.
Architecture and integration depth are the core of this role.
Identify and resolve blockers together with other departments at Parloa (e.g., Product, Solution Engineering, Sales) and the customer.

When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
Build and configure integrations using integration platforms and APIs, applying systems thinking to solve complex, multi-system data flows.
Collaborate with Forward Deployed Engineers on complex or custom integration scenarios that go beyond standard integration capabilities.
As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.

3+ years of experience in enterprise customer-facing roles, with proven expertise in solution architecture, systems architecture, or enterprise integration.
Strong systems thinking, with a track record of solving complex technical problems across multiple systems and data sources.
Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems).
Proficiency in REST API design, JSON/XML data structures, API testing tools (e.g., Postman), and API authentication patterns (OAuth, API keys, JWT).
Experience reading and consuming API documentation across enterprise SaaS platforms, including data transformation and field mapping logic.
Analytical and critical thinker with expertise in risk assessment and problem-solving.
Entrepreneurial mindset with initiative, results orientation, and ability to identify opportunities for impact.
Ability to analyze customer requirements and translate them into LLM prompts and conversational flows, with attention to subtle conversational nuance and A/B testing to assess agent performance.
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action.

Strong project and stakeholder management skills, with a passion for meeting milestones and effective communication.

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

making every conversation seamless, intelligent, and genuinely helpful.
If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
We hire people who think in solutions, communicate with clarity, and follow through.
People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms).
Scope AI Agent deployments, providing strategic architecture advice and execution support to customers and partners.
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.

This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.