Agilysys

Implementation Specialist - POS

Alpharetta, GA; Remote - US · Staff+

Sponsorship not specified$55k-$65kDetected 26 days ago

Project ManagementAccountingProcurementCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

The Implementation Specialist is responsible for supporting the successful installation, configuration, and training of Agilysys software and hardware solutions at client sites.
This role is essential to ensuring successful client onboarding and adoption of Agilysys solutions.
By ensuring systems are configured correctly and clients are set up for success, this role contributes to long-term customer retention and product value realization.

Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency.
Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes.
Develop training materials and deliver training sessions to end users, ensuring effective system adoption.
Document implementation processes and outcomes to support transition to Customer Care for ongoing support.
Collaborate with clients and internal teams to continuously improve implementation processes and best practices.
This role operates as a key member of the project delivery team, partnering closely with Project Managers and Project Leads to execute implementation tasks, ensure system readiness, and deliver a seamless customer experience.
The Implementation Specialist directly impacts customer satisfaction by delivering high-quality implementations, effective training, and operational support during critical go-live periods.

Bachelor's degree in a related field or equivalent experience in hospitality, technology, or IT environments.
2-3 years of experience in system implementation, IT support, or hospitality operations.
Willingness and ability to travel extensively (up to 90%), including domestic and international travel.
Required Skills & Competencies
Ability to work independently with a high level of initiative
Proficiency in Microsoft Office tools
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Basic understanding of business operations and accounting practices.
Strong communication skills with the ability to engage customers and internal teams effectively
Solid problem-solving and analytical abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Customer-focused mindset with a commitment to service excellence
Adaptability and flexibility in changing project environments
Collaboration and teamwork across cross-functional groups

Experience with hospitality systems such as POS, PMS, or inventory/procurement solutions preferred.

$55,000 - $65,000 USD
Support onsite implementation of Agilysys software and hardware solutions, including system configuration, testing, and deployment.
Partner with Project Management to understand customer requirements and assist in designing system configurations that optimize operational efficiency.
Assist in managing project scope, ensuring documentation is clear, accurate, and aligned with project deliverables and timelines.
Identify and communicate project risks, working with project teams to support mitigation strategies and escalation processes.
Gather and assess site readiness requirements, providing recommendations to ensure successful installations.

This listing is sourced directly from Agilysys's careers page and normalized into a canonical job model.