The Health Management Academy

Member Success Associate

Arlington, VA · Junior · Internship

Sponsorship not specified$50k-$55kDetected 13 days ago

Email MarketingCRMLogisticsCommunicationMentoringOrganizational Skills

About the role

Working under the direction of a Manager, this role plays a critical part in enabling strong participation outcomes by maintaining organized systems, executing against defined processes, and supporting a high-quality member experience.
The ideal candidate is detail-oriented, highly organized, responsive, and comfortable working in a fast-paced, team-oriented environment.
Registration execution, including attendee tracking, data entry, bio collection, and coordination of logistics such as hotel and event details.

This role is responsible for high-volume outreach execution, registration coordination, data tracking, and logistical support to ensure accurate and timely delivery of member-facing activities.
Execute member outreach activities across assigned programs, including email campaigns, follow-ups, and scheduling support, in alignment with defined engagement strategies.
Maintain accurate and up-to-date records in CRM and tracking systems, ensuring data integrity across recruitment pipelines and participation metrics.
Assist in preparing member communications and materials to support engagement and recruitment efforts.
Provide logistical and operational support for program execution, ensuring all details are completed accurately and on time.
Collaborate with Member Success team and cross-functional partners (Events, Marketing, Program teams) to support recruitment campaigns and engagement initiatives.
Support weekly team processes, including tracking action items, updating reports, and preparing status updates.

Bachelor's Degree required
0-1 years of experience in a professional, internship, or customer-facing environment

Highly organized with strong attention to detail
Strong written and verbal communication skills
Comfortable executing high-volume, process-driven work
Responsive and dependable in a team environment
Ability to manage multiple tasks and prioritize effectively
Willingness to learn and take direction in a structured environment
Positive attitude and strong work ethic
Interest in healthcare subject matter
Track member participation and attendance, proactively flagging gaps or inconsistencies to Manager.
Coordinate scheduling for member calls, meetings, and outreach efforts, ensuring timely and professional communication.

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry's biggest challenges and opportunities.
The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees.
If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!
THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave.

In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities.
The Academy's goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.
The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Notice of Equal Opportunity Employment:

This listing is sourced directly from The Health Management Academy's careers page and normalized into a canonical job model.