Heart of Los Angeles Youth, Inc.

GSelector & Selector Support Specialist

Virtual, NY · Contract

Sponsorship not specified$31k-$38kDetected 5 days ago

SQLExcelProcess ImprovementOnboardingCustomer SupportTCP/IPDNSFirewallLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

iHeartMedia Current employees and contingent workers click here to apply and search by the Job Posting Title.
In fact, we have: - More #1 rated markets than the next two largest radio companies combined; - We're the largest podcast publisher, with more monthly downloads than the second- and third-largest podcast publishers combined.
Our company values stress collaboration, curiosity, welcoming dissent, accepting mistakes in the pursuit of new ideas, and respect for everyone.

Collaborate with colleagues across Support, Development, Product, and Infrastructure teams to troubleshoot software, hardware, network, and system issues.
Create detailed technical documentation and defect reports that enable developers to deliver fixes and product enhancements.
Work alongside a team of more than 100 professionals to provide timely, accurate support across a wide range of topics, from music scheduling and broadcast automation to SQL Server administration, GPIO integration, and advanced scheduling workflows.
Strong analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions.

Working knowledge of network infrastructure concepts, including LAN/WAN connectivity, TCP/IP, DNS, VPNs, and firewall fundamentals.
Strong understanding of Microsoft Windows operating systems, SQL Server, and related troubleshooting techniques.
Professional verbal and written communication skills, including the ability to explain complex technical concepts to diverse audiences.
Bilingual Spanish and English communication skills required.
Maintains a strong understanding of job responsibilities, products, systems, and industry best practices, while continuously expanding technical expertise.
Non-Compete will be required for certain positions and as allowed by law.

You will be an expert in GSelector, Selector, and other music scheduling programs.
You have a passion for creating expertly curated music logs across all formats.
Knowledge of Zetta or NexGen is a plus.
You're empathetic to users and can easily put yourself in their shoes.
You are technically adept and able to quickly learn new products, tools, and technologies.
You have strong prioritization skills.
You understand the pressures of working in live radio and television and know what to do when the off-air call comes in.
You have an inquisitive mindset and strong attention to detail.

More #1 rated markets than the next two largest radio companies combined;
iHeartRadio is the #1 streaming radio digital service in America;
Our social media footprint is 7 times larger than the next largest audio service; and
Demonstrates respect, professionalism, and inclusivity in all interactions, fostering a positive and collaborative work environment.
Works independently with minimal supervision, effectively prioritizing tasks and managing time in a fast-paced environment.

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data.

Employer sponsored medical, dental and vision with a variety of coverage options
Company provided and supplemental life insurance
Paid vacation and sick time
iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

Current employees and contingent workers click here to apply and search by the Job Posting Title.
The audio revolution is here - and iHeart is leading it! iHeartMedia, the number one audio company in America, reaches 90% of Americans every month -- a monthly audience that's twice the size of any other audio company - almost three times the size of the largest TV network - and almost 4 times the size of the largest ad-supported music streaming service.
Document customer interactions and resolve technical issues by researching solutions, identifying root causes, and guiding customers through corrective actions.
Partner with customers to optimize software performance by diagnosing challenges, recommending best practices, and implementing effective solutions.
We are accepting applications for this role on an ongoing basis.

This listing is sourced directly from Heart of Los Angeles Youth, Inc.'s careers page and normalized into a canonical job model.