Openrouter

Customer Success Manager

Remote (US)

Sponsorship not specifiedDetected 33 days ago

LLMsProcurementCustomer SuccessPublic Speaking

About the role

You will be the bridge between complex technical systems, clear business outcomes and commercial growth.

you identify a drop in token usage or a new model release and reach out with a plan and strategy to drive adoption, value and growth.
Whether it's an AI agent or a coding tool, you'll create the plan that helps them use OpenRouter to its full potential.
We don't just provide API access; we provide the infrastructure that allows AI-native companies to scale, optimize, and innovate.

AI-Native DNA: You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps).
Technical Platform Expertise: You come from a background in technical SaaS or API-first platforms.
Revenue Focused: You have a proven track record of owning a quota.
You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done.
Strategic Agility: The ability to zoom out to the 10,000-foot view of the AI market and zoom in to the tactical details of a customer's implementation.
You can analyze usage trends to predict churn or identify a perfect moment for an upsell.
You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps).
You have a proven track record of owning a quota.

You need to get into the weeds of what customers are building.
You are responsible for keeping our customers around and helping them grow.
You'll lead the commercial talks and find ways to expand their usage across different product lines.
Strategy and Adoption: You need to get into the weeds of what customers are building. Whether it's an AI agent or a coding tool, you'll create the plan that helps them use OpenRouter to its full potential.
Revenue and Outcome Ownership: You are responsible for keeping our customers around and helping them grow. You'll lead the commercial talks and find ways to expand their usage across different product lines.
Value Realization: Define and track "Success Criteria" for every customer. You will turn abstract AI goals into concrete ROI metrics, ensuring OpenRouter is a mission-critical partner and an important part of their AI strategy.
We are looking for a proactive AI Customer Success Manager. You don't wait for a customer to ask for help
Strategy and Adoption: You need to get into the weeds of what customers are building.
We are looking for a Customer Success Manager who lives at the intersection of AI strategy, customer outcomes and commercial growth.

This listing is sourced directly from Openrouter's careers page and normalized into a canonical job model.