The Home Depot
Sr Manager, Customer Experience
PENNANT PARK, ATLANTA - 9141 · Senior
Sponsorship not specifiedDetected 11 hours ago
LLMsAgentic AIProduct ManagementResearchLeadershipMentoring
About the role
- Manager of Customer Experience (CX) is a visionary leader tasked with architecting the future of our End-to-End Services Installation journey.
- You will shape an AI revolution within the organization, teaching and coaching your team to leverage Generative AI to supercharge research and insights.
- More importantly, you will define end-to-end solutions powered by Agentic AI, creating autonomous, intelligent experiences that anticipate needs and solve complex installation challenges at scale.
Responsibilities
- Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences
- 55% - Strategic Projects - Lead one or more interconnected strategy and operational execution projects, including overseeing the efforts of junior team members.
- Collaborate with business partners by driving cross-functional initiatives and serving as a thought-partner for top priority topics
- Lead one or more interconnected strategy and operational execution projects, including overseeing the efforts of junior team members.
Requirements
- Must be at least 18 years old
- Must be legally permitted to work in the United States
- Moving far beyond traditional models, you will serve as a strategist for our three-year capability roadmap, defining the breakthrough innovations required to dominate the market.
- Hands-on experience with Generative and Agentic AI frameworks
- MBA or advanced degree in Business, Finance, CX, Product, or Technology.
- 5+ years of experience leading high-performing teams, with a focus on delivering measurable growth, fostering a "product mindset," and driving accountability through advanced data storytelling and quantitative metrics.
Nice to have
- AI Innovation & Mentorship: Hands-on experience with Generative and Agentic AI frameworks
- Strategic Foresight & Benchmarking: Proven track record of conducting deep competitor landscape research and market teardowns to define 3-year strategic roadmaps and multi-year capability enhancements.
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
- The knowledge, skills and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
- Minimum Years of Work Experience:
- Preferred Years of Work Experience:
- Minimum Leadership Experience:
- Preferred Leadership Experience:
Apply directly at The Home Depot →Create a free account for alerts like thisView The Home Depot immigration profile
This listing is sourced directly from The Home Depot's careers page and normalized into a canonical job model.