YuJa
Account Manager (Client Success & Growth)
North York, Ontario
Sponsorship not specifiedDetected 3 days ago
AccessibilityCustomer SupportCommunicationCollaborationTime ManagementOrganizational Skills
About the role
- YuJa Inc. is looking for a proactive, results-driven Account Manager (Client Success & Growth) to join our Client Success team.
- This role is pivotal in driving post-sales success, client retention, and revenue growth through strategic upselling and renewals.
- You'll serve as a trusted advisor to our clients, ensuring they achieve maximum value from our solutions while identifying opportunities to expand their engagement with YuJa.
Responsibilities
- Build strong relationships with enterprise clients by delivering tailored training and onboarding experiences for all our SaaS products.
- Lead negotiations for the renewal of agreements and manage changes to client contracts efficiently.
- Ability to leverage technology to enhance client engagement and support.
- Collaborate effectively with team members to achieve shared goals and enhance client satisfaction.
Requirements
- Bring 1-3 years of experience in client/customer support, with a focus on building and maintaining professional relationships.
- Demonstrate strong sales skills, with the ability to identify opportunities and effectively communicate the value of product enhancements/upgrades.
- Thrive under pressure with strong emotional intelligence and the ability to empathize with diverse client challenges.
Skills
- A proactive problem-solver with exceptional written and verbal communication skills.
- Demonstrate excellent time management, organizational skills, and a curiosity-driven approach to learning.
Compensation
- We offer a competitive compensation package that include a base salary starting at $50,000/year + performance-based incentives, and comprehensive benefits and engagement opportunities.
Benefits
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP, gym subsidies, and more
- Work-life balance including flexible work hours
- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
- Office perks including company-provided snacks, drinks and events
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
- For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide.
- Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences.
- Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
- For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive.
- We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement.
- Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard.
- Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.
- Meet the YuJa family here and see what makes YuJa special!
Equal opportunity
- YuJa is an equal opportunity employer and values diversity at our company.
- equal opportunity employer and values diversity at our company.
This listing is sourced directly from YuJa's careers page and normalized into a canonical job model.