Oscar Health
Program Lead, Workforce Management
Atlanta, Georgia, United States · Full-time
Sponsorship not specified$68k-$89kDetected 14 days ago
Full-Stack DevelopmentSQLExcelProcess ImprovementLeadershipCollaborationPublic SpeakingLean Manufacturing
About the role
- You will report into the Associate Director, Workforce Management.
- however, our approach to work may adapt over time.
Responsibilities
- With support from leadership, help identify risks
- Partner with leadership to strategize, implement, and manage arrangements aimed at lowering overall cost or improving outcomes
- Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
- Support identifying and implementing process improvement initiatives, as well as mindset shifts, to optimize operational efficiency and achieve performance targets
- Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
- We're hiring a Program Lead to join our Workforce Management team.
Requirements
- 1+ years of professional experience in Workforce Management
- Extensive experience managing NICE IEX or InContact systems
- 1+ years of experience using data and metrics to drive improvements
- 1+ years of experience in process improvement and workflow design
- 1+ years of experience in developing and presenting information and recommendations aimed at Senior Leadership
- Proficiency in Excel or Sheets
- Learn more about how you can safeguard yourself from recruitment fraud here.
Nice to have
- Training or experience applying Continuous Process Improvement or Lean Six Sigma principles
- Experience with project coordination or management in a matrixed organization
- Contact center leadership experience
- Experience using SQL
Compensation
- The base pay for this role is: $67,813 - $89,004 per year.
- You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
- Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
Benefits
- Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.
- We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
- Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
- Full-time employees are eligible for benefits including:
- medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
- application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
Equal opportunity
- Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation.
- Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
- Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation.
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This listing is sourced directly from Oscar Health's careers page and normalized into a canonical job model.