SoFi
Member Service Representative
Cottonwood Heights, Utah, United States
Sponsorship not specifiedDetected 6 days ago
Customer SupportCommunicationTime ManagementAdaptabilityOrganizational Skills
About the role
- As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts.
- You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution.
Responsibilities
- Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled
- Meet or exceed specific performance metrics designed to measure the core responsibilities of the role
- Expand the scope of your primary role to support other lines of business based on business needs
- Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met
Requirements
- Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment
- Basic computer skills with solid proficiency in Google Suite
- Ability to work days, evenings, and nights.
- Experience handling high-volume transactions across multiple channels of communication
- High school diploma or GED required
Compensation
- The base pay range for this role is listed below.
- Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
Benefits
- To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Company info
- Shape a brighter financial future with us.
- Together with our members, we're changing the way people think about and interact with personal finance.
- We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals.
- The industry is going through an unprecedented transformation, and we're at the forefront.
- We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way.
- Join us to invest in yourself, your career, and the financial world.
- You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat.
- Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)
- Respond to customer inbound inquiries via phone, chat, and email regarding SoFi's banking, investment and credit card products
- Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries
- Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right
This listing is sourced directly from SoFi's careers page and normalized into a canonical job model.