HP Inc.

HP Inc.

Customer Service Product/Program Management

Alpharetta, Georgia, United States of America · Full-time

Sponsorship not specified$105k-$135kDetected 67 days ago
Product ManagementProject ManagementCRMBusiness DevelopmentBudgetingAuditingSupply ChainProcess ImprovementCustomer SupportLeadershipCommunicationCollaboration

About the role

  • The Services Program Manager for HP Indigo Print - Americas is accountable for the strategy, launch, lifecycle management, and operational performance of assigned services and solutions across North and South America.
  • Focused on new press installation, press relocations, and installation auditing/training, this role is responsible for driving critical projects for the business to completion.

Responsibilities

  • Own the end‑to‑end process of press installations and press relocations tracking them from inception to completion.
  • Lead the delivery of large, complex service programs and customer deployments, ensuring alignment to scope, schedule, budget, and customer expectations.
  • Drive operational excellence by identifying process gaps and implementing scalable improvements across services delivery.
  • Deliver installation audits, providing best practice to the field and documenting procedures for future team members to learn from.
  • Lead customer escalations end‑to‑end regarding installations and relocations, coordinating cross‑functional teams to resolve issues quickly and prevent recurrence.
  • Partner closely with Sales, Marketing, and Regional Services teams to ensure customer insights are reflected in service design and go‑to‑market strategies.

Requirements

  • Bachelor's degree in Business Administration, Engineering, Information Systems, Computer Science, or a related field.
  • Master's degree (MBA or technical discipline).
  • 7-10 years of experience in product management, services management, project/program management, or global operations
  • (or 4-7 years with an advanced degree).

Compensation

  • The pay range for this role is $105,000 to $135,000 USD annually with additional

Benefits

  • HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including
  • 4-12 weeks fully paid parental leave based on tenure
  • Additional flexible paid vacation and sick leave (US benefits overview
  • The compensation and benefits information is accurate as of the date of this

Company info

  • Serve as a senior HP Indigo representative for strategic customers, maintaining trusted relationships and ensuring service outcomes meet production and business goals.

Equal opportunity

  • No Equal Opportunity Employer (EEO) -
  • For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: " Know Your Rights: Workplace Discrimination is Illegal "

Visa & Work Authorization

  • ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
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This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.