Parloa
Sr Technical Program Manager
New York Office; Remotely in the USA · Senior
Sponsorship not specified$170k-$210kDetected 41 days ago
LLMsAgentic AIComplianceAgileStakeholder ManagementSAPProcess ImprovementRecruitingCustomer SupportLeadershipCommunicationMentoringOrganizational Skills
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odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, improving governance processes, and mentoring junior TPMs across the team.
- Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders
- Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders
Responsibilities
- As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
- Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments
- Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare
- Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams
- Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling
- Manage customer escalations and maintain delivery momentum across complex, high-visibility programs
- Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities
- Partner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution
- Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment
- Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners
Requirements
- 6+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
- Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
- Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams
- Experience mentoring junior team members or helping establish scalable delivery processes and governance standards
Nice to have
- Experience with conversational AI, LLMs, or enterprise AI deployments
- Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya
- Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning
- PMP, Scrum Master, Agile, or related certifications
- Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs
- Passion for AI tooling, operational excellence, and delivery process optimization
- Our recruiting process:
- Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser
Compensation
- $170,000 - $210,000 USD
Benefits
- We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
Company info
- About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
- It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.
- If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
- You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale.
- Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.
This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.