Flywire
Software Support Specialist I
Boston, MA, United States · Junior · Full-time
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($45,000) is below the Level I prevailing wage of $86,424. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Bioengineers and Biomedical Engineers (17-2031) · Boston-Cambridge-Newton, MA-NH. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Due to the complex nature of our software, these replies are rarely templated.
- Reads integration, API, and payment logs to diagnose issues related to payment processing, integrations, and Invoiced features.
- Identifies when it is most efficient to move a client conversation from email to a call.
Responsibilities
- Agents rely on our documentation, their own test results, and experience to provide accurate answers.
- Identifies when it is most efficient to move a client conversation from email to a call. Autonomously schedules and leads the call without support from another team member.
- Escalates complex issues to a Technical Software Support Specialist.
- Your Talent Acquisition Partner will walk you through the steps and be your "go-to" person for questions.
- Part of a team of three specialists who support 14,000+ active Invoiced accounts.
- Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat.
- Autonomously schedules and leads the call without support from another team member.
Requirements
- Bachelor's Degree from an accredited university
- Must have prior experience with Netsuite or Intacct
- Familiarity with Quickbooks, Xero, Salesforce, Avalara, Zapier, Bill.com, Hubspot, or Rest APIs
Compensation
- $45k-$60k
Benefits
- Employee Stock Purchase Plan (ESPP)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
- Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
- The US base salary range for this full-time position is $45,000-$60,000 plus bonus and benefits.
- Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.
Company info
- Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education.
- We've since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
- Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
- With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
- The Opportunity:
- We are seeking a Software Support Specialist I, based within EST is highly preferred.
- Reliably delivers prompt and accurate answers to unstructured questions about Invoiced features and integrations via email, phone, and chat. Due to the complex nature of our software, these replies are rarely templated. Agents rely on our documentation, their own test results, and experience to provide accurate answers.
- Contributes to internal and customer-facing documentation.
- Available to assist the implementation and customer success teams with client questions about Invoiced.
- SME - Stay up to speed on Invoiced functionality, available to answer questions about Invoiced from internal teams.
This listing is sourced directly from Flywire's careers page and normalized into a canonical job model.