Sonesta International Hotels Corporation
Assistant Front Office Manager (N)
Sonesta ES Suites Gardens New York, NY
Sponsorship not specifiedDetected 6 days ago
BudgetingHRPerformance ManagementCustomer SupportEpicCommunicationProblem SolvingMicrosoft Office
About the role
- The 8th largest hotel company in the U.S.-and growing fast.
- An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised makes us everywhere you want to be.
- Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ in eight countries and counting.
Responsibilities
- Deliver on the promise of Sonesta Service in all interactions with guests and clients.
- Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
- Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, all food and beverage outlets are meeting guest expectations, and the hotel is properly maintained and clean.
- Manage the front office and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information.
- Responsible to manage all approvals, billing, and collections of hotel's Accounts Receivables.
- Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all areas of the hotel.
- Establish, implement, and inspect that procedures to ensure all guest rooms and public areas are clean and in proper condition to meet guest expectations and brand standards.
- Provide regular direction and manage hotel operations to establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure all are clean and/or in good repair.
- Manage both the daily execution of the breakfast, evening social and the pour food and beverage operation, to ensure standards of operation and quality and guest satisfaction are maintained.
- Ensure the proper process is in place to manage and report on department expenses. Work with the General Manager on the identification of budget variances within the Front Desk, Food and Beverage and Housekeeping departments.
Requirements
- Ability to speak, read, and write fluent English
- Ability to prioritize and organize work assignments.
- Ability to travel including some overnight travel is required.
- Valid driver's license required.
- Will be required to obtain a ServSafe certification.
Nice to have
- Bachelor's degree in Hotel Administration, Business Administration or related field preferred.
- Two years of previous supervisory experience preferred.
- Previous background from the extended stay industry preferred.
- Experience with Microsoft Office and Opera systems preferred.
Compensation
- Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.
- Hourly Compensation Rate: $28.85-$31.25
Benefits
- Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
- We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Sonesta International Hotels Corporation's careers page and normalized into a canonical job model.