Zendesk

Zendesk

SMB Account Executive - New Logo

Austin, Texas, United States of America

Sponsorship not specified$111k-$167kDetected 15 days ago
SalesforceCRMSalesAccount ManagementBusiness DevelopmentPipeline ManagementNegotiationForecastingProcurementOnboardingCustomer SuccessZendeskResearchCommunicationCollaborationOrganizational Skills

About the role

  • At least 2 years B2B sales or solution engineering experience in SaaS, with a proven record of exceeding targets.
  • Strong technical aptitude and proven ability to have detailed conversations about AI product architecture and integrations.

Responsibilities

  • Manage and nurture customer relationships to ensure high satisfaction and retention by personalizing outreach and automating workflows through AI tools.
  • Proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions for each customer.
  • Develop and articulate compelling, data-backed ROI and value cases that impact procurement decisions and demonstrate clear business impact. Tracking and communicating realized outcomes to foster loyalty and drive upsell opportunities.
  • Hold consultative technical conversations regarding AI product architecture and integrations, collaborating closely with Solutions Engineers, AI Specialists, and cross-functional teams to co-design innovative solutions.
  • Build and maintain a robust, accurately tracked pipeline of qualified opportunities in Salesforce, providing weekly, monthly, and quarterly forecasts while meeting or exceeding revenue targets and activity KPIs.
  • Collaborate with Marketing, Business Development, and other internal teams to optimize sales campaigns and execution, ensuring seamless and tech-enabled customer engagement.
  • Manage sales pipeline rigorously, employing qualification frameworks and consistent forecasting to maximize deal velocity and accuracy.
  • Handle renewal processes and collaborate cross-functionally to ensure seamless customer onboarding and account expansion.
  • Our AI-informed solutions transform every interaction into an opportunity for authentic human connection, empowering organizations to create outstanding customer experiences at scale.
  • In this role, you will grow our SMB account base by hunting new opportunities, closing deals of all sizes, and building broad, trusted relationships.

Requirements

  • Customer-Centric Innovator: Anticipates customer needs and drives innovation by blending human experience with AI capabilities to deliver meaningful business impact and value.

Nice to have

  • Experience engaging and expanding relationships across various customer levels, ideally within a technology-driven environment.

Skills

  • Experience creating and executing territory/account plans and leveraging key sales tools such as Salesforce, Outreach, and Clari.

Compensation

  • The US annualized OTE (On Target Earnings) range for this position is $111,000.00-$167,000.00 with a pay mix of 60/40 (base/commission).

Benefits

  • To advance this vision, we are seeking a dedicated, AI-savvy SMB Account Executive with a proven track record in B2B sales and a passion for driving SaaS growth.
  • This position may also be eligible for bonus, benefits, or related incentives.
  • Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Company info

  • Drive top-line revenue growth by acquiring new SMB customers, leveraging innovative and AI-powered strategies for pipeline development and account expansion.
  • Co-create with customers clear AI transformation roadmaps grounded in measurable KPIs, uncovering and addressing unique business challenges through deep AI-driven insights.
  • This role must attend our local office for part of the week.

Equal opportunity

  • equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
  • We are an AA/EEO/Veterans/Disabled employer.
  • If you are based in the United States and would like more information about your EEO rights under the law, please click here.
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This listing is sourced directly from Zendesk's careers page and normalized into a canonical job model.