IntelliDyne, LLC

Deskside Technician - Tier 2

Falls Church, VA · Staff+

Sponsorship not specifiedDetected 92 days ago

Customer SupportCommunicationProblem SolvingMicrosoft Office

About the role

IntelliDyne is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.

DOD 8570 IAT Level ll, or lll certification required: example Security+ CE.
Bachelor's Degree and 4 years technical support experience or a HS degree and 8 years technical support experience.
Minimum of 4 years of enterprise experience in commercial or government environment.
Must be eligible for a DOD Public Trust or higher.
Possess knowledge of workstation administration and management including imaging.
Familiar with all standard MS Office software systems and MS Project.
Basic network support experience to include account administration in active directory environment.
Excellent analytical, oral and written communication, presentation, and problem-solving skills
Ability to gain internal support and to operate independently without supervision.
Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.
Preferred:

Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards

Inclusive and supportive work environment
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Wellness and mental health benefits
Commuter benefits
Flexible work options
We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices.
Resolving problems through customer education, training and direct assistance.

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Our Benefits
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions.
IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.

This listing is sourced directly from IntelliDyne, LLC's careers page and normalized into a canonical job model.