Blend Labs Inc.
Senior Helpdesk Engineer
United States · Senior · Contract
Sponsorship not specified$90k-$106kDetected 13 days ago
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- This is a builder's role, not a ticket-taker's role.
- Identify recurring ticket patterns and turn them into automated or AI-assisted resolutions: self-service, agentic triage, workflow automation (e.g., Workato), rather than solving the same request by hand every time.
- Propose and prototype new automation or AI approaches to Helpdesk work; bring ideas forward rather than waiting for direction.
Responsibilities
- You'll be expected to bring solutions to the table, not just tickets, and to own a project through to completion, not just start it.
- Continuously evaluate what should move from "a human resolves this" to "a system resolves this, with a human as backstop," and help build that system.
- Research unfamiliar problems independently. Read the docs, test a hypothesis, consult the right internal owner when genuinely stuck, and drive the ticket to a real resolution rather than a workaround.
- Own Helpdesk-driven projects end to end: scope, plan, execute, and close, without needing someone else to carry it over the finish line. New tooling rollouts, fleet or identity initiatives, cross-team asks.
- Flex between queue support and project work based on where Helpdesk needs capacity that week, without either one silently dropping.
Requirements
- Hands-on experience with workflow automation platforms (Workato, Zapier, n8n, or similar).
- Experience supporting a multi-region, distributed workforce.
Nice to have
- Identify recurring ticket patterns and turn them into automated or
- Propose and prototype new automation or AI approaches to Helpdesk work
- bring ideas forward rather than waiting for direction.
- Future teammates shouldn't have to reverse-engineer a workflow to trust it.
- Research unfamiliar problems independently.
- You've already handled escalations and carried at least one real project from kickoff to done, not just followed a runbook.
- Real curiosity about AI and automation tooling.
- You don't need to have shipped a production agent or workflow yet, but you should already be experimenting, or clearly want to.
Compensation
- Base Salary Range: $90,000 to $106,000 (This applies to full time hires. Final offer determined by multiple factors, including but not limited to function, level, geographic location, job related knowledge, skills, and experience.)
Benefits
- Monthly wellness stipend for fitness, mental health, and well-being
- 401(k) retirement plan with company match
- Milk Stork, pet insurance, and paid volunteer time off
- Pre-tax savings: healthcare & dependent care FSAs, Limited Purpose FSA, and HSA
- Bonus: Eligibility is contingent upon both company performance against established goals and achievement of individual performance objectives.
- Equity: Meaningful Restricted Stock Units in public company stock (NYSE: BLND) so you share in Blend's long-term growth and success.
- Our Benefits at a Glance
- We offer a comprehensive and competitive benefits package designed to support your health and work-life balance.
- Health & Wellbeing
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This listing is sourced directly from Blend Labs Inc.'s careers page and normalized into a canonical job model.