Fried Frank Business Services Opportunities

Fried Frank Business Services Opportunities

IT Trainer

New York, New York, United States

Sponsorship not specified$85k-$105kDetected 15 days ago
M&ALogisticsCommunicationCollaborationMentoringMicrosoft Teams

About the role

  • This position reports to the IT Experience and Adoption Services Manager and requires regular in-office presence in the New York office (at least 3 days per week, or as business needs require).
  • Customize and update training materials, including job aids, user guides, and basic e-learning content.
  • Contribute to the maintenance and organization of content within the Learning Management System (LMS).

Responsibilities

  • Support team leaders in identifying training needs and performance gaps, and assist in developing training solutions that align with business goals
  • Deliver high-impact group workshops and personalized one-on-one coaching sessions across both in-person and virtual platforms, including Microsoft Teams and Zoom.
  • Manage training logistics such as scheduling sessions, tracking attendance, and maintaining training records
  • Collect and analyze participant feedback to support continuous improvement of training programs
  • Support the testing of new enterprise applications and provide feedback to help improve the end-user experience before rollout
  • We are firmly committed to pro bono service and social justice, building on a proud legacy in civil rights.
  • We welcome passionate, driven individuals to join us, and be part of a team where you'll be supported, inspired and empowered to build an exceptional career.

Requirements

  • Experience with the Microsoft 365 ecosystem (including Teams, OneDrive, and Windows 11) and professional PDF management tools.
  • A forward-thinking mindset with functional knowledge of AI productivity tools, such as Microsoft 365 Copilot and ChatGPT.
  • Experience delivering training in multiple formats (in-person, virtual, and one-on-one).
  • Strong communication and presentation skills, with the ability to explain technical concepts to diverse audiences.
  • A creative, solution-oriented approach with the ability to champion organizational change and quickly master new software systems.
  • We are looking for a candidate with 2+ years of experience in corporate training, legal or professional services, with a proven track record in blended learning models. (Law Firm experience preferred)
  • Familiarity with document management systems (DMS) and other enterprise applications is a plus.
  • Working knowledge of instructional design principles and adult learning theory.
  • Experience with Learning Management Systems (LMS) is preferred.
  • Ability to travel (approximately 20%) to various office locations to support large-scale technology deployments and on-site initiatives.
  • The actual salary offered will be based on a number of factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.
  • New York Salary Range
  • $85,000 - $105,000 USD

Nice to have

  • Bachelor's degree preferred or equivalent professional experience.

Skills

  • Stay current on firm technologies and emerging tools (e.g., Microsoft 365 enhancements, AI productivity tools).

Compensation

  • We offer competitive compensation and a comprehensive benefits package, including comprehensive medical coverage, retirement plans and health and wellness initiatives designed to support your personal and professional wellbeing.

Benefits

  • Our culture is grounded in our core values - excellence, integrity and collaboration - and is designed to foster continuous learning, meaningful mentorship, and lasting professional growth.
  • The IT Learning and Development Trainer is responsible for delivering engaging technology training programs that support user adoption and effective use of firm systems.

Company info

  • Assist in sending out company-wide communications about technology updates and training initiatives to keep employees informed and prepared
  • At Fried Frank, we're a community of 800 lawyers and 500 business services professionals across New York, Washington, DC, London, Frankfurt, and Brussels.
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