Maven AGI
Senior Forward Deployed Engineer
Boston · Senior
Sponsorship not specifiedDetected 68 days ago
JavaScriptTypeScriptPythonReactNext.jsNode.jsCI/CDRESTData EngineeringLLMsIncident ResponseComplianceHubSpotSalesforceCustomer SupportZendeskIntercomHIPAA
About the role
- Our platform connects fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions without requiring customers to replace their core systems.
- Maven has assembled a world-class team from Google, Meta, Amazon, Microsoft, and Stripe, and is supported by executives and advisors from OpenAI, Google, HubSpot, and Stripe.
Responsibilities
- Own post-sale implementation workstreams from kickoff through production launch and early customer success.
- Translate messy customer support workflows into concrete technical plans, milestones, risks, and launch criteria.
- Build and debug integrations across systems such as CRMs, ticketing platforms, CCaaS tools, knowledge bases, data warehouses, identity providers, and internal customer APIs.
- Design and run practical quality checks for AI behavior, including answer quality, retrieval quality, action correctness, escalation behavior, and regression risks.
- Partner with Product and Engineering when field work reveals platform gaps, repeated customer needs, or reusable implementation patterns.
- High-impact work in applied AI: build production systems that change how enterprise support teams operate.
- Join us in changing the face of enterprise customer support.
Requirements
- TypeScript, React, Next.js, and Python experience are strong pluses.
- Experience taking complex customer-facing technical projects from ambiguous requirements into production.
- You can write a clear implementation plan, technical memo, customer update, or launch checklist.
- Experience with customer support systems such as Salesforce Service Cloud, Zendesk, ServiceNow, Intercom, or similar platforms.
- Experience with CCaaS or voice platforms such as Genesys, Five9, NICE, Twilio, Amazon Connect, or similar systems.
- Experience with data integration, ETL, or workflow automation tools such as Workato, Airbyte, Fivetran, or similar systems.
- Experience with observability, CI/CD, incident response, and production support practices.
- Knowledge of security, privacy, and compliance considerations such as SOC 2, GDPR, HIPAA, least-privilege access, audit logging, and data retention.
- Experience at an AI company, high-growth SaaS company, implementation-heavy product company, or field engineering organization.
Compensation
- Competitive salary, comprehensive benefits, and meaningful equity.
Benefits
- Competitive salary, comprehensive benefits, and meaningful equity.
- A team that values direct ownership, customer impact, technical rigor, and fast learning.
- Be entrepreneurial
Company info
- Do right for our customers
- We are data-driven
- Strive to be better, together
- scoping requirements, building integrations, configuring Maven, debugging edge cases, validating quality, launching safely, and iterating from real-world usage.
- This is not a demo-only or pre-sales engineering role.
- You should be a hands-on builder who is comfortable in front of customers and equally comfortable writing code, working with APIs, reading logs, reasoning through data flows, and making practical tradeoffs under delivery pressure.
- Customers launch Maven into production with clear scope, strong technical execution, and measurable support impact.
- What We Offer:
- What unites us is our values and the passion we share to live by them:
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