Xometry Europe

Case Manager I

Georgia · Full-time

Sponsorship not specifiedDetected 110 days ago

Project ManagementSupply ChainCustomer SupportCommunicationAdaptabilityOrganizational Skills

About the role

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life.
Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
As a Case Manager, you will join a fast-moving team of technical professionals solving supply chain challenges for customized parts.

Track and monitor the progress of multiple customer orders and partner jobs.
Provide excellent customer and partner service through relationship-building, partnership creation, and timely order updates.
Apply technical knowledge (or leverage subject matter experts) on manufacturing design and production to ensure timely job delivery.
Manage customer complaints resulting in product replacements.

Minimum of 3 years of relevant experience, preferably in manufacturing or operations.

Bachelor of Science degree in Supply Chain, Engineering, or a related technical field preferred.
Knowledge and experience in manufacturing processes, engineering drawings, and mechanical/electrical inspection methods.

English: C1
Document all case activity in the central database.
Utilize company technology platforms and comply with the Quality Management System.
Monitor the integrity of supplier quality metrics.
Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes meet customer expectations.
Participate in initiatives to simplify and automate complex processes.

Case Manager who will strengthen our Operations team.
we are a fast growing company, each new task is an interesting challenge for the team.
Development opportunities: we are a fast growing company, each new task is an interesting challenge for the team.
As part of Case Management, you will:
Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve issues.
Communicate effectively with all key stakeholders, including suppliers, customers, and leadership.

Well structured onboarding plan for new employees combining all in one process, technology, and systems components.
Xometry is an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This listing is sourced directly from Xometry Europe's careers page and normalized into a canonical job model.