Tata Consultancy Services

Tata Consultancy Services

IVR Telephony SME

Charlotte, NC · Senior

Sponsorship not specified$95k-$115kDetected 99 days ago
Test AutomationWiresharkVoIP

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odds of building a lasting career here

47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Third-party placement is common here

32% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 424 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: CITIBANK N.A · BANK OF AMERICA · HUMANA INCFiles as an H-1B dependent employer.

Reported a layoff in this occupation

In a green-card filing decided 2026-03-12, this employer stated it had laid off workers in Software Quality Assurance Analysts and Testers (NY) during the preceding six months. 2 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

Files H-1B transfers

135 transfer filings in the last year, covering 135 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Analyze SIP/RTP signaling, media paths, codecs, call setup, and call drops
  • Measure MOS scores, audio quality, and call success rate
  • Test ASR/NLU accuracy and speech-to-text matching

Responsibilities

  • Lead Cyara-based testing for IVR, call routing, and voice journeys
  • Validate IVR flows, DTMF navigation, voice prompts, ANI/DNIS routing
  • Partner with IVR, network, and voice bot teams to ensure seamless call flows
  • Family Support:

Requirements

  • Strong knowledge of SIP, RTP, DTMF, PSTN, TDM, VoIP, codecs
  • Experience with PBX, SBCs, carriers, call servers, IVRs
  • Proficiency with SIP debugging tools (SIPp, Wireshark, SBC logs)

Skills

  • IVR | Telephony

Compensation

  • $95,000-$115,000 a year
  • Discretionary Annual Incentive.

Benefits

  • Comprehensive Medical Coverage:
  • Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Maternal & Parental Leaves.
  • Commuter Benefits & Certification & Training Reimbursement.
  • Vacation, Time Off, Sick Leave & Holidays.
  • Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Company info

  • We're looking for a Cyara Test Lead with strong voice/telephony expertise to drive automated testing for IVR, SIP-based call flows, and overall call quality.
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This listing is sourced directly from Tata Consultancy Services's careers page and normalized into a canonical job model.