Tata Consultancy Services
IVR Telephony SME
Charlotte, NC
Sponsorship not specified$95k-$115kDetected 8 days ago
Test AutomationWiresharkVoIP
About the role
- Analyze SIP/RTP signaling, media paths, codecs, call setup, and call drops
- Measure MOS scores, audio quality, and call success rate
- Test ASR/NLU accuracy and speech-to-text matching
Responsibilities
- Lead Cyara-based testing for IVR, call routing, and voice journeys
- Validate IVR flows, DTMF navigation, voice prompts, ANI/DNIS routing
- Partner with IVR, network, and voice bot teams to ensure seamless call flows
Requirements
- Strong knowledge of SIP, RTP, DTMF, PSTN, TDM, VoIP, codecs
- Experience with PBX, SBCs, carriers, call servers, IVRs
- Proficiency with SIP debugging tools (SIPp, Wireshark, SBC logs)
Skills
- IVR | Telephony
Compensation
- $95,000-$115,000 a year
- Discretionary Annual Incentive.
Benefits
- Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
- Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
- Maternal & Parental Leaves.
Company info
- We're looking for a Cyara Test Lead with strong voice/telephony expertise to drive automated testing for IVR, SIP-based call flows, and overall call quality.
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