Heihotels

Operations MIT

Renaissance New York Times Square Hotel - New York, NY

Sponsorship not specifiedDetected 1 day ago

ResearchCommunication

About the role

Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Responsibilities

Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
Perform any other job-related duties as assigned.
Ability to establish and maintain effective working relationships with associates, customers and patrons.

Requirements

Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and detect signs of emergency situations.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice to have

Hotel experience preferred.

Skills

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Qualifications and Skills
Effective verbal and written communication skills.

Compensation

Salary Range: $25.00 - $25.00 Hourly

Benefits

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Discretionary Performance Bonus Eligible? No

Company info

Sophisticated design, luxurious amenities, bright lights and breathtaking views are just some descriptions of our hotel. Who wouldn't want to be part of it? Immerse yourself in Times Square, heart of New York City. Here at the Renaissance TSQ, we are like a big work family embracing each other and valuing our diversity. Come join the team to enjoy the grand options offered such as traveling perks, health benefits packages and prosperous retirement plans along with so much more! Let's discuss how to make you part of our team!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Sophisticated design, luxurious amenities, bright lights and breathtaking views are just some descriptions of our hotel.
Who wouldn't want to be part of it?
Immerse yourself in Times Square, heart of New York City.
Here at the Renaissance TSQ, we are like a big work family embracing each other and valuing our diversity.
Come join the team to enjoy the grand options offered such as traveling perks, health benefits packages and prosperous retirement plans along with so much more!
Let's discuss how to make you part of our team!
Don't meet every single requirement of this job?
At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.
You may be the perfect candidate for this or for other roles within our organization!
Compensation
Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

Equal opportunity

Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
equal opportunity employer.

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