Docebo

Docebo

Technical Account Manager

Toronto, Ontario · Senior · Contract

Sponsorship not specifiedDetected 51 days ago
JavaScriptHTMLCSSSQLSnowflakeAWSRESTOAuthData VisualizationProject ManagementAccount ManagementCompensationPublic Speaking

About the role

  • We're shaping the future of learning with a team that isn't afraid to challenge the status quo.
  • If you're excited by the idea of using AI to make work-life better for real people-you'll feel right at home here.

Responsibilities

  • Design and deliver compelling performance presentations regarding contractual SLAs directly to senior and executive management, translating complex technical insights into clear business outcomes.
  • Team up with internal Premium Advisors to evaluate support case patterns, delivering operational efficiencies and advising on robust workarounds during critical events.
  • Collaborate seamlessly across internal customer-facing functions to synchronize account planning, champion customer feedback, and align technical priorities with upcoming releases.
  • Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other.
  • With flexibility the rest of the week, it's a balance designed to help everyone do their best work and keep growing.
  • Our team is guided by five core values-Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection-that shape everything we do.
  • trust by default, assume positive intent, and create space for different perspectives to thrive.
  • As a Technical Account Manager, your mission is to build, grow, and deepen vital customer relationships to ensure our enterprise partners achieve ultimate success with Docebo.
  • You will serve as the premier strategic partner and technical liaison, effortlessly bridging the gap between executive, business, and technical stakeholders to turn their long-term visions into reality.
  • Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Requirements

  • Possess a unique ability to rapidly digest complex technical architectures and effortlessly reduce complexity when communicating with executive or non-technical stakeholders.

Skills

  • Better experiences for learners and real results for businesses.
  • Holding an active AWS Product Certification is a major asset.

Compensation

  • Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

Benefits

  • Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.
  • By transforming customer goals into tangible, AI-powered initiatives, you will champion platform health, cultivate lifelong partnerships, and maximize business impact across.
  • Take absolute responsibility for the technical and product health of the customer journey, partnering with the Account Team to drive account growth and overcome roadblocks.
  • Continuously track and optimize technical health indicators-including API usage, integrations, custom modules, and login trends-to catch and mitigate risks before they ever impact stability.
  • BONUS POINTS (OPTIONAL) 🎯
  • You'll get access to health benefits, so you can get the care you need when you need it.
  • We're an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place.
  • OUR TOTAL REWARDS PHILOSOPHY 🎉
  • DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process.
  • If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Company info

  • We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.
  • OUR PROMISE TO YOU 😍
  • Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!
  • Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.
  • ABOUT DOCEBO 💙
  • At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide.
  • At Docebo, we're using AI to change how people learn at work-and we mean actually change it.
  • Comfortable navigating AI-assisted workflows and advising enterprise customers on how emerging automation and AI features integrate into existing configurations.

Equal opportunity

  • We are committed to diversity and inclusion in our workforce.
  • As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities.

Visa & Work Authorization

  • s of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under appl
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This listing is sourced directly from Docebo's careers page and normalized into a canonical job model.