Electrosoft
Customer Support Representative I
Battle Creek, Michigan · Mid
No sponsorship$40k-$43kDetected 47 days ago
CybersecurityCustomer SupportZero TrustCommunicationMicrosoft Office
About the role
- While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, digital engineering and transformation, and enterprise AI and intelligent automation.
- What sets us apart from all other contractors is the sense of teamwork our employees feel - and the knowledge that outstanding effort is recognized and rewarded.
- The camaraderie we share emanates from Lunch & Learn sessions where we explore new ideas together, fun group activities ranging from escape rooms to miniature golf, and much, much more.
Responsibilities
- Customer Support Representative I
- As a Customer Service Representative, provide CAGE code registration processing and trouble-shooting support to a user community of CAGE code registrants.
- Verifies and validates registration information and identifies registration issues and special circumstances.
- Diagnoses problems and provides applicable remedies in support of the following.
- Provide customer service support to process, track, manage and maintain CAGE code registration transactions, along with associated records, supporting documentation, communications and data received from GSA-SAM, CAGE Public website and any other source, in accordance with CAGE Program Office policy, guidance and procedures to complete registration transactions.
- Provide customer service support to address CAGE code registration inquiries received through DLA's enterprise level customer service center, Congressional Liaison Office, or other source.
Skills
- Experience in Customer Service.
- Proficiency with the Microsoft Office suite of tools, internet and email.
- Professional oral and written communication skills, including telephone skills.
Compensation
- $40,000 - $43,000 USD
Benefits
- If we've described you and your dream workplace, please apply and share in the many benefits and opportunities we offer.
Company info
- Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers.
- We always seek to delight our customers, so we retain highly qualified employees and offer them meaningful work, growth opportunities, and work-life balance.
Equal opportunity
- Electrosoft is an Equal Opportunity Employer/Veterans/Disabled
Visa & Work Authorization
- Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC)
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This listing is sourced directly from Electrosoft's careers page and normalized into a canonical job model.