BuildOps

Customer Success Manager, Enterprise

Los Angeles, California; Raleigh, North Carolina · Contract

Sponsorship not specified$85k-$106kDetected 7 days ago

RESTData VisualizationProject ManagementSalesforceAccount ManagementBusiness DevelopmentAccountingQuickBooksValuationERPCustomer SuccessCustomer SupportCommunicationCollaborationProblem SolvingOrganizational SkillsNetSuite

About the role

We love driven, self-motivated folks that thrive in fast-paced environments.
As our Enterprise Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help shape and scale a critical customer segment for the company.
Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming.

Responsibilities

Customer Engagement: Build strong relationships with key customer stakeholders utilizing both digital-first engagement and proactive touchpoints.
Drive feature adoption and utilization across your portfolio and proactively share best practices around new feature releases to maximize customer outcomes.
Identify customer business workflows, pain points, and goals to develop solutions that deliver measurable outcomes, drive product adoption, and support long-term retention and expansion.
Coordinate seamless handoffs across the customer journey with Professional Services, Customer Support, and our Customer Experience team to ensure a consistent, high-quality experience at every stage.
Advocacy & Account Growth: Develop customer references, success stories, and identify referral and expansion opportunities.
Cross-Functional Collaboration & Segment Development: Work cross-functionally with partners across Business Development, Product & Engineering, Sales, Professional Services, and Marketing to align on customer needs and drive company-wide outcomes.
Highly organized with the ability to manage a portfolio of enterprise accounts, prioritize across competing demands, and stay focused on customer and company goals.
Company events and team-building activities, both in-person and virtual
The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
We welcome applicants from across the U.S. where we are registered to do business and able to support employment.

Requirements

Extraordinary people skills: must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types.
Experience with low-code/no-code automation platforms and working directly with REST APIs - building, testing, and troubleshooting requests.

Nice to have

Experience in a fast-growing B2B SaaS company or startup, ideally in an Enterprise customer success role.

Skills

Self-motivated, driven to succeed, fast learning and ability to thrive in a fast paced, dynamic startup environment
Prior experience or ability to learn internal tools including Salesforce, Gainsight, Service Cloud, and Jira.
B.A. or B.S. degree
must be empathetic, patient, confident, and able to interact well with a broad spectrum of personality types.
Familiarity with digital CS engagement models, tech-touch strategies, or AI-assisted customer success workflows.
Experience learning and becoming an expert in an operating platform, ERP, or similar type of software platform.
Experience in specialty contractor or construction industry.
Experience with Accounting ERP systems like Netsuite, Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum
Experience with business intelligence and custom report tools such as Power BI or Sigma.
Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming.
This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
About BuildOps

Compensation

Raleigh: $85,000 - $106,000 base salary range + annual bonus opportunity up to 30%
LA: $89,000 - $111,000 base salary range + annual bonus opportunity up to 30%

Benefits

Generous equity grant, become an owner in our company!
A comprehensive benefits package
Flexible PTO and hybrid work schedules

Company info

Manage a healthy portfolio of Enterprise accounts, ensuring customers are getting maximum value from our platform at every stage of their journey.
Product Expert & Educator: Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential.
Executive Business Reviews: Build and present business reviews for some of our largest and most complex customers. Aiming to drive value, adoption, and account expansion, while building relationships with C-Level executives.
Contribute new ideas to enterprise playbooks and help drive segment-level insights and best practice development to continuously elevate how we serve our enterprise customers.
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors.
From helping our customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement.
Opportunities for growth and career advancement

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This listing is sourced directly from BuildOps's careers page and normalized into a canonical job model.