Trane Technologies

Technical Product Support Representative - Medical Devices

Noblesville, Indiana, USA

Sponsorship not specified$47k-$66kDetected 14 days ago

CRMCustomer SupportMedical DevicesCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business.
Do you dare to look at the world's challenges and see impactful possibilities?

Promotes Life Science Solutions values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.
Document customer communication and root cause analysis. Manage open events to ensure customer satisfaction.
Works with outside service and distribution partners for support of products both in and out of warranty.
Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.
Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.
Ability to actively partner with Level 1 Techs to provide them with pertinent information, techniques, instruction, feedback and encouragement to maximize their success on the job.
Accurately, and with great detail, documents customer interactions including details of inquiries, complaints, comments, troubleshooting steps, root cause analysis, and actions taken to resolve product malfunctions.

Ability to promote collaboration and teamwork inside/outside the department to reach common goals
Ability to promote and identify process improvements in the work environment, actively seeking to make things better.
Certifications / Licenses: None required.
Possesses a strong understanding of the organization's products and services, good customer service skills and the ability to negotiate with multiple levels of customers.

3-5 years related work experience (technical service, refrigeration (Cascade a plus), electronics).
High school diploma (AS/BS in EET, MET or other technical discipline preferred).
Proficient in Microsoft Office Suite.
FourthShift and Microsoft CRM preferred.
Relative Work Experience: 3-5 years related work experience (technical service, refrigeration (Cascade a plus), electronics).
Computer Systems / Software: Proficient in Microsoft Office Suite.

$47,310.00 - $66,465.00 Compensation Type:
Exception Hourly Incentive Eligible:
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors.
The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.
Our compensation range is generally based on the national average for the country.
We offer competitive compensation and comprehensive benefits and programs.

Trane in Noblesville, IN is hiring for a Technical Product Support Representative - Medical Devices to join our team.
Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
Family building benefits include fertility coverage and adoption/surrogacy assistance.
Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

No The company designates certain roles as Safety Sensitive.
Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Directly/indirectly communicates with Life Science Solutions customers and distributors worldwide regarding product failures and complaints via telephone, fax, and email.
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors.
In this role, you will p rovides complex technical support and assistance to customers via email, phone, and/or other remote methods.

This listing is sourced directly from Trane Technologies's careers page and normalized into a canonical job model.