Trane Technologies
Technical Product Support Representative - Medical Devices
Noblesville, Indiana, USA · Mid
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odds of building a lasting career here
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
The bottom of this range ($47,310) is below the Level I prevailing wage of $66,331. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · Financial Specialists, All Other (13-2099) · Indianapolis-Carmel-Greenwood, IN. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 25%
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first.
- For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business.
- Do you dare to look at the world's challenges and see impactful possibilities?
Responsibilities
- Promotes Life Science Solutions values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives.
- Document customer communication and root cause analysis. Manage open events to ensure customer satisfaction.
- Works with outside service and distribution partners for support of products both in and out of warranty.
- Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus.
- Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction.
- Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution.
- Ability to actively partner with Level 1 Techs to provide them with pertinent information, techniques, instruction, feedback and encouragement to maximize their success on the job.
- Accurately, and with great detail, documents customer interactions including details of inquiries, complaints, comments, troubleshooting steps, root cause analysis, and actions taken to resolve product malfunctions.
Requirements
- Possesses a strong understanding of the organization's products and services, good customer service skills and the ability to negotiate with multiple levels of customers.
Nice to have
- Relative Work Experience: 3-5 years related work experience (technical service, refrigeration (Cascade a plus), electronics).
- Computer Systems / Software: Proficient in Microsoft Office Suite.
- FourthShift and Microsoft CRM preferred.
Compensation
- $47,310.00 - $66,465.00 Compensation Type:
- Exception Hourly Incentive Eligible:
- Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors.
- The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.
- Our compensation range is generally based on the national average for the country.
- We offer competitive compensation and comprehensive benefits and programs.
Benefits
- Trane in Noblesville, IN is hiring for a Technical Product Support Representative - Medical Devices to join our team.
- Education: High school diploma (AS/BS in EET, MET or other technical discipline preferred).
- Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.
Company info
- No The company designates certain roles as Safety Sensitive.
- Safety Sensitive roles may require that you pass additional drug screening.
- We offer competitive compensation and comprehensive benefits and programs.
- We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
- Directly/indirectly communicates with Life Science Solutions customers and distributors worldwide regarding product failures and complaints via telephone, fax, and email.
- Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors.
- In this role, you will p rovides complex technical support and assistance to customers via email, phone, and/or other remote methods.
This listing is sourced directly from Trane Technologies's careers page and normalized into a canonical job model.