Nash County Public Schools
Technical Support Specialist , US East Coast
Remote, US · Senior
Sponsorship not specifiedDetected 2 days ago
GrafanaDatadogIncident ResponseLogisticsCustomer SupportZendeskShopifyCommunication
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- This is a role for someone who enjoys the detective work of complex, ambiguous technical problems, communicates clearly under pressure, and takes ownership seriously.
- Escalations from this team are expected to be actionable on arrival. - Incident coordination.
- Watch Datadog dashboards, alerts, and logs for anomalies and emerging risks.
Requirements
- Experience with monitoring and observability tools (Datadog, New Relic, Grafana, or similar)
- Knowledge base contribution.
Nice to have
- Experience supporting logistics, marketplace, or high-volume transactional platforms
- Prior incident response or post-mortem participation
- Familiarity with ticketing platforms like Pylon, Zendesk, or similar
- More about Nash http://Nash.AI
- NASH IS THE PLATFORM THAT POWERS MODERN LOGISTICS.
- Commerce has inverted.
- Now products and services come to them, on their terms, in real time.
- That shift has turned every company into a logistics company, even though almost none of them were built to be one.
Compensation
- ✅ Competitive compensation and opportunity for equity
Company info
- You'll be the person customers and internal teams rely on when something unusual is happening on the platform: a stuck integration, an unexpected provider behavior, a configuration question that needs real investigation.
- This is a hard requirement driven by contractual data access obligations with our enterprise customers, not a preference - we are not able to make exceptions.
- Serve as the active shift team for P1 incidents - coordinating communication, engaging Engineering immediately, and keeping customers and internal stakeholders informed through resolution. - Proactive monitoring.
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This listing is sourced directly from Nash County Public Schools's careers page and normalized into a canonical job model.