Southwest Airlines
Supervisor Cargo Customer Service - BWI
MD-Baltimore
No sponsorshipDetected 34 days ago
RESTCustomer SupportLeadershipMentoringOrganizational SkillsMicrosoft Office
About the role
- Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines.
- Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
- Opportunities for overtime and shift premiums.
Responsibilities
- Actively coordinates with all departments to maintain the station's on-time performance
- Partners closely with fellow Supervisors and Leadership to achieve Station objectives
- Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty
- May perform SIDA signatory responsibilities as assigned
- May perform other job duties as directed by Employee's Leaders
- Ability to successfully complete Freight Agent training and perform all essential job functions of a Freight Agent
- Ability to read documents, follow instructions, learn, understand, and teach freight procedures, rules, and regulations
- Ability to demonstrate awareness of hazardous situations and maintain safe working environment in addition to handling emergencies as needed
- Ability to maintain alertness to moving vehicles and aircraft
- Must maintain the ability to wear prescribed uniforms
Requirements
- Required: High School Diploma or GED
- Must be able to obtain a SIDA badge and meet all local airport requirements
- May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
- Ability to obtain GSC qualification and comply with DOT drug and alcohol testing program
- Must be able to work in cramped or high places.
- Must be able to carry heavy items up and down jetway stairs
- Must be able to distinguish each color displayed on every type of screening equipment
- Must be able to hear and respond to the spoken voice an to audible alarms generated by screening equipment
- Must be able to comply with Company attendance standards as described in established guidelines
- Proactively reallocates Employees as needed and assigns rest and meal breaks as required
Nice to have
- College coursework or degree
- Preferred: College coursework or degree
- Preferred: Two years of airline/military related work experience in ramp/operations/provisioning functions
Compensation
- 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
Benefits
- Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
- 3% Short Term Incentive (STI) bonus to be paid on the base salary in alignment with company performance.
- Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents
- Southwest offers health plan coverage options that start from the very first day of employment.
- You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
- Pay & Benefits
- For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.
Company info
- Cargo Provo & GSE
- Our Company Promise
- We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth.
Visa & Work Authorization
- Citizenship required under Federal regulations
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This listing is sourced directly from Southwest Airlines's careers page and normalized into a canonical job model.