American Oncology Network AON
Patient Services Specialist
US-AR-Little Rock
Sponsorship not specified$17k-$28kDetected 1 day ago
ComplianceExcelCustomer SupportHIPAAEHR/EMRPatient CareCommunicationProblem SolvingCritical ThinkingOrganizational SkillsMicrosoft Office
About the role
- may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.
- KPA 1 - Patient Intake, Registration & Customer Experience
- Coordinate physician requests related to schedule changes, meetings, vacations, conferences, and drug representative visits.
Responsibilities
- KPA 2 - Scheduling, Physician Support & Communication
- Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
- Maintain physician schedules in alignment with preferences, capacity limits, and clinic policies; proactively resolve scheduling conflicts.
- Assign new patients to appropriate clinicians per office guidelines and maintain accurate assignment records.
- Manage answering service activation/deactivation and retrieve messages in accordance with clinic hours and emergency call policies.
- Create, maintain, and update patient charts in the EMR and billing systems for new, follow-up, and hospital consult patients.
- Maintain EMR, fax servers, and document management systems with attention to accuracy, completeness, and proper categorization.
- Greet patients and caregivers professionally to create a welcoming, supportive environment.
- Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
- Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
Requirements
- Verify, update, and maintain patient demographic information at required intervals.
- Support legal and subpoena-related chart requests by coordinating with corporate and external vendors as required.
- Collect and post all forms of patient payments accurately; log transactions in required systems and reports.
Nice to have
- physician office experience preferred
- Demonstrated customer service focus with strong attention to detail and multitasking ability
- High School Diploma
- Associates degree preferred
Skills
- Strong interpersonal and communication skills with diverse populations
- Critical thinking, problem-solving, and organizational skills
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Skills and Competencies:
Compensation
- Genesis Cancer and Blood Institute Pay Range:
Benefits
- Ensure completion of required patient forms and medical history documentation.
- KPA 3 - Medical Records & Documentation Management
- Respond to medical record requests from patients, providers, and authorized third parties in accordance with policy and HIPAA requirements.
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